RoyalOak Furniture Complaints & Reviews

Order No : [protected]
I have Order the Following product's in Royal Oak at Bilekahalli, Bangalore on[protected].

1. Nivar office table
2. Zinc Computer Chair

Among Them i have cancelled 1st product and requested for amount refund.

Cancelled date :[protected] and sent the cancelled check to customer care Email id : [protected]@royaloakindia.com

Today date is 7-2-2019...

I have purchased coffee table with order number (Roy0015318), worth rs.18990/- they sent defective item and glass is also missing. I made 20 -25 calls to replace the item and provide the missing glass but they are neither replacing the item nor cancelling the item. They are simply harrassing me from last 2 months.

Looking forward for the justice.

Amit kumar...

Hi royaloak customer service team and omr store team

I have shared all pics as required and have been trying to get solution to this problem but still no update from customer care or store manager

This is my last follow up as i am feeling highly frustrated and cheated with my purchase. I have been a customer of royaloak and such cheating was not expected. I cannot keep a full termite laden bed side table at my...

Please call me on [protected]. I have made purchase of subjected items & asked for delivery by Today on 25th of June. They were agreed. Now they are telling me Recliner will be delivered tomorrow & we r going out of town for 1week( already informed to Royal oak outlet.

If they cannot deliver today please help me cancelling my order & process refund...

I Have ordered bed(with ref number-ROY0016188) on 29th through Bajaj fin-server. it got approved by bajaj on 30th and they have dropped an email stating that your order is approved and will delivered on 6th and installed on 7th june. On 5th i have checked my order status online it is showing as pending then i started calling support team, they are unable to provide any information. one fine day they have provided online support number they...

Hi Team,

It's is very great displeasure to share that I have taken bed more than six month before from Royal Oak Marathalli branch. First they delivered bed after two month and now past 3 months. I am struggling to get the installation done.
Please help me to get some justice as been patience also has certain limit.
I keep requesting them via mails and calls but they keep making false promises.
Awaiting...

I purchased a TV stand from Royal Oak online website on May 20, 2019 and the delivery date was June 2, 2019. Order id: ROY0015924.
However till now I have not received any status of the order. I called customer care multiple times but they are not helpful and ask me to contact another number which does not pick up the calls ever. I contacted their email customer support and chat support and they too were not very helpful. After multiple...

I have ordered wardrobe through RoyalOak. Order number is ROY0015726. Its been more than a month now and they have not delivered the product. Whats scary is that there customer care not reachable and they don't respond back to emails. I have spent endless time in phone waiting for there customer care to answer but never succeed. Wrote emails and they have not responded back. No word from them after I placed order. I am not sure If they are...

Ordered a tv stand at royal oak kukatpally 2months back and still have not received the product which they have promised to deliver in a week time. It was really a big mistake of ours for making a purchase at royal oak as we could have got a similar product at a similar price within a day anywhere else. Very poor logistics management and customer service. Our deep regrets for purchasing the product at royal oak...

A coffee table was purchased by me on 24th april, 2019. At the time of delivery i. E. 30th april, 2019, the coffee table was in and an extreme damage condition, we had to get it replaced.

Invoice no: [protected]
Order number: [protected]
Complaint id: 18148
After a lot of follow up and calling several people repeatedly, the coffee table was replaced on 21st may, which was again in a damage condition. After...

I have bought a bed from royaloak furniture kundalahalli branch (356, marathahalli bridge service rd, aswath nagar, marathahalli, bengaluru, karnataka 560037) on 19-may 2019.

That was my biggest mistake i have done after buying from the above branch.

While buying they said it will be delivered within 2 days. But after several call and followup with the branch i got the product but not the same product which i...

I have purchased a 2-seater finly sofa online from royaloak on 11th may, 2019.
Order id : roy0015625
Complain id: 17903
They delivered the product on 20th may. While the product unpacked and assembly by the technician, found its broken (Left hand-rest)
And multiple color patches (On fabrics) across the sofa.
I am surprised how can they can deliver a product without verifying the quality and condition.br...

I had purchased some funitures on 8th of this month. My order number [protected]. They delivered the product after much delay and still now it has not been fixed. It is a month since i booked the order. No response from customer care. I have sent them several emails and have many calls. They are saying that they will not be able to fix it as the order number is now not valid. I am now wondering what can be done. I would like to complaint about...

Complaint id : 10592
This to reference to customer care mail dated 15/05/2019
Thank you for your mail. Please see all e - mails, we have requested the to attend the defective sofa for very poor quality springs before warranty period and you have failed to attend the replacement of high quality springs within warranty period. After lapses of warranty period, you were saying it is usage damage. It is not correct.
Your...

Complaint id : 10592
This to reference to customer care mail dated 15/05/2019
Thank you for your mail. Please see all e - mails, we have requested the to attend the defective sofa for very poor quality springs before warranty period and you have failed to attend the replacement of high quality springs within warranty period. After lapses of warranty period, you were saying it is usage damage. It is not correct.
Your...

I have purchased a new sofa from royaloak in 2016 and the product which costs around 30 k does not last for atleast 2 years. I have raised the complaint in the customer care and they have replied that it's all due to usage. The so called bonded leather is peeling off from the leather surface and they are saying that they have nothing to do with this. So i have asked for a paid service, for which i have not received any response. Either i...

I have purchased a sofa cum bed on 23rd april 2019 from royakoak store in creaticity furniture mall pune.

The person who took an order guarantied us that sofa will get delivered on 12th of june - date is almost 15-17 days later after booking. Till date there is no update on my order!!

When i called the store for the status, they said they have no idea about the status of the sofa.

The person names...

Placedan order for king size bed online. My orde number : roy0015093, order was placed on april 22 2019, after so much of follow up finally we got the product on 3rd may 2019. (They claim within 72 hours of purchase product will be delivered in bangalore). Once the product was delivered installation is one more head ache. From the day they delivered we were trying to call customer care but no proper response. Its been 5 days after delivery...

Replacement request-defects pieces-order no [protected] with complaint no 16695 and with positive response from omr (Ali sale person)
We have received only left leg of 2 seated sofa and not received book self stand, tv unit and bunker bed wooden sticks. Could you please let us know when can we receive it.

Same has been mentioned in jobsheet while techician at home....

I have bought bunker from your mysore road showroom on 12th april and material was delivered on 19th april after many follow ups. So you missed your 3 days delivery promise. Post which i have had many calls to your customer service about installation and your technician team (May be from mars) never to came to complete the installation. Everyday i call your customer service and they give me false promises which is never fulfilled... So i...