[Resolved]  Royaloak Furniture — Payment successful, but the website says it failed and order is pending

Address:

http://royaloakindia.com/

I've ordered a sofa, the payment was successful, I even got an acknowledgement from CCAvenue (payment processor), but it is not reflected in royal oak website.

Order details:
Order Number: ROY00129959
Ordered Item: Royaloak Carloss Five Seater Interchangeable L Shape Sofa Set in Grey

Payment details (as seen in acknowledgement sent by CCAvenue):
Order No: 61695ca307c4f
CCAvenue Reference:[protected]
Order Date: 15/10/2021 16:21:17
Payment Mode: Unified Payments - UPI
Bank Reference Number:[protected]