Royaloak Furniture — product not delivered with order no roy0033410

We ordered a sofa which was supposed to be delivered on 12th of may 2020 and since then we have been waiting for their response. We are chasing them on emails, phone call, twitter and instagram but they are not answering to any one the communication channel. All this while we were at least tracking the order on the site but today, 4th june 2020 the site also says that the order doesn't exist. I am attaching few emails also below which i had shared with them and have not got any response.
Dear concerned,

I placed an online order for a sofa on 9th may and was informed that the delivery will happen between 14th -16th may 2020. My order id is roy0033410.
I’ve been trying to connect on the customer care number since 14th but it’s getting unanswered.

Even if the shipment is getting delayed then as a professional brand you should be informing us about that instead o[censored]s chasing you all the time.
This kind of service is highly unacceptable and makes us think whether we made a bad choice of selecting you for our need.

I need to check on the order delivery status immediately. Request you to get in touch with us on the below mentioned numbers.

Dear ems and online team,

I have been trying to reach you guys on emails, calls, instagram and twitter since past 2 weeks numerous times but there is no response at all.

I am extremely disappointed and annoyed with your services. I have been waiting for my order details since then and i have not got any revert from your side.

Is this the customer service that you offer to us. I have never seen such an incompetent behaviour ever from any company that you guys are showing to me. I have a feeling that you guys have a run away with my money and have no plans at all for the delivery. Whats the use of having customer care support ids and numbers when they are not supposed to be answered.

I have seriously got trapped with you cheats and will never ever recommend royaloak to anyone in the future. I feel like filing a complain in the consumer court and even a police complain but i doubt whether you will feel even necessary to answer to them as well.

I need to know where you guys are hiding with my money and why the hell you are not delivering the items.

Hi royal oak,

This is probably my 10th email to you guys for the delivery of the captioned order number but you guys have probably sweared not to give any information or might have just run away with the money.

You people should first of all shut down your customer care service as it’s of no use since nobody here cares to reply on mails, take calls, reply to chat messages. Royaoak isn’t even serious about its brand value since you guys are not even bothered to answer or defend yourself on social media.

Either you guys refund my full money back or deliver the item to me in maximum 1 week from today otherwise i’ll surely sue to guys and make you pay a heavy compensation to me.

I need a proper email or call from royal oak which will give me a proper clarity on when either of the two above request would be fulfilled by you otherwise i’ll make sure that you will me back much more the sum i’ve paid to you.

I also want to tell you that in the way you people are servicing it is a proper case of mental harassment and cheating in terms of false claims that should be levied on you. Mental harassment because me like an insane is chasing you guys since 20 days for a single product and you have opted to completely be on mute.

This is the last request email for information that i am writing to you. My next email will be a proper action against you in the consumer court which would be done within 3 days from now. Mind it.