Royaloak Furniture — Refund not done 2 months gone

Address:

Bangalore

I purchased one Atlanta American Glass Coffee Table from
royaloakindia.com on 10th September with my sbi debit card.
order: ROY0067551
Order Date: 10/09/2020

The product was supposed to be delivered on 24th September. They did
not delivered the product till date (i.e 06.11.2020).
I have been told by their Kolkata staff Paraj Paul ([protected]),
Sumit Ganguly([protected]) and ware house manager Mr. Hemanto
([protected]). They said they cannot deliver the product to my house. I told them
to cancel, They said they cancelled the order. Further when I call their customercare they always say they will inform to concerned department and whatsapp their number they say they will refund in 4-5 days since last one month they are saying it. They are not refunding my money.
14th october they said 7-10 days, 28th october they said 5 days, 2nd november again they saying 4-5 days
I have already filed case in consumerhelpline at Govt. of India and also informed my bank about this fraud transaction.