RTO — learner license not issued

I have paid twice and given the test for learners license. I cleared the test both the times, but got a message saying "Certain Violation detected"

It's been 5 months, yet no progress. There was no one in my room when I gave the test both times, nor any instance of fraud. The money keeps getting deducted and the license is not issued. This is getting very frustrating. Kindly help.

My first application number was - [protected]

My second application number was[protected]

Regards,
Tanish Patil