[Resolved] RummyCircle.com — account locked for security reasons

[Resolved] RummyCircle.com — account locked for security reasons

Y yashrim from Kolkata, West Bengal

A week ago i registered in rummy circle for playing rummy online. And i play cash rummy regularly. My log in account name is yash5579. Suddenly my account is locked. Not able to play. Every time i try to play a message shows on screen that your account is locked for security reasons. Dont know why. My date of birth is 14/02/1974. My account is not verified Should i verify. Pl advise. Pl open my account as soon as possible. Was this information helpful? No (0) Yes (1)
Mar 19, 2019 Complaint marked as Resolved RummyCircle.com customer support has been notified about the posted complaint. Verified Support Jan 25, 2019 RummyCircle.com Customer Care's response Dear Samiran, We understand your concern. We request you to kindly write us mail and send it to [protected]@rummycircle.com in order to assist on better way. Thanks & Regards RummyCircle.com Verified Support Feb 14, 2019 RummyCircle.com Customer Care's response Dear Samiran, Our system detected that you have violated Bring a Friend terms of service of RummyCircle. Hence, as a security measure your account is placed on temporary hold and the investigation is in progress. If you believe this email has reached you in error, we request you to upload a scanned copy of your PAN CARD along with an address proof on https://www.rummycircle.com/player/account/profile.html. This would help us establish and confirm your identity. Once the documents received are in order, we will update you about your account activation. Regards, RummyCircle.com
Add a Comment	Share
Submit Close