[Resolved]  RummyCircle.com — closed my account for seeking site legal informations

User id: duks03
Rummycircle (https://www.rummycircle.com) closed my account for seeking the information about site security and reliability. Recently they have changed the ui and ux. Some time i was informed with a pop-up saying "your game is opened in another system", while on game. Same time i lost money. So i mailed them looks like something fraud is going on your site. Asked for the legal and security certificates. They have just sent random number generation certificate and said there site is secure and fair. I asked how random number generation certificate proves that the site is secure. They again sent back same mail. I again asked them, how random number generation certificate is helpful to prove the site security. They have closed my account. I am a platinum+ member in this site. I have spent lots of money and time to became platinum+ member. I feel stupid now. I had some amount in my account, i think 550 rupees. They are not responding to my mail now or the response will be "please note that the query/issue raised has been answered in the previous mail with request number. Kindly refer the same for information on your query". I don't see a fairness from rummycircle here.

Since i holds platinum+ membership, i had access to three free tournament per week. They snatched it from me.

If rummycircle is a genuine site, then why they will close the fair and genuine player accounts? Now i don't want them to activate my account just for complaining here.
I need compensation of 5lakh rupees (500000 rupees). The reason for asking this as follows.

My lose because of closing my account is:
Every week platinum+ player have access to 3 free tournament. Among three two are having 50000 rupees is the first price and one having 9000 rupees is the first price. I am a skilled player. As rummycircle advertises, i will win all the tournaments. So now missing to play those tournaments, the net 109000 rupees lose they are making me by closing my account. Till september-2019 i have my platinum+ membership. On total "5months * 4weeks = 20weeks" that is 2180000 rupees i am going to loose because of closing my account. So i am asking just 20% of my loses, that is 5lakh rupees.

"consumer complaints" can you please help me to resolve this issue?
(Don't know how to attach the mail tread to this complaint)
+2 photos
Was this information helpful?
No (2)
Yes (2)
Jun 11, 2019
Complaint marked as Resolved 
This is not resolved complaint. I don't know who made this resolve. Consumer complaints can you change this back to open complaint.
RummyCircle.com customer support has been notified about the posted complaint.
Verified Support
May 10, 2019
RummyCircle.com Customer Care's response
Dear Player,

Greetings from RummyCircle!

Please contact our support team directly at [protected]@rummycircle.com with your registered email id & player details to look into the issue.

Please note, we strictly communicate on emails as at times we need confidential details and documents to investigate the issue. We respond on every email we receive within maximum 3hours.

Warm Regards,
RummyCircle Support Team
May 10, 2019
Updated by Dikshu21
I have replied to the [protected]@rummycircle.com several time from my registered email ID. There you people not responded. As I mentioned in the above, only response I got is "Please note that the query/issue raised has been answered in the previous mail with request number 2340150. Kindly refer the same for information on your query"(You can see the same screenshot attached in the above comment). Your here asking me to mail to '[protected]@rummycircle.com' and to personal mail you won't reply. Stop your dram. I won't replay agin from my registered email. I know by my UseID you can fetch my all details. Stop you dram and give the proper solution. Now I am fed up of your services. Please send me 5lakh Rupees(500000.00 rupees).
May 17, 2019
Updated by Dikshu21
See how fake is Rummy circle. They asked me to reply in personal mail and not responding there. Who ever reading this please don't ever go for online rummy or any gaming with cash. Its all fake and they make money using AI and machine learning algorithms. Rummy Circle may provide random number generation algorithm to say they are secure. First point is that, there is no Random Number Generation algorithm is perfect in computer word. Hence its called Pseudo Random number generation algorithm. that means number generated by algorithm is very nearly random, but can be controlled by the system or the algorithm writer. Also there are may hackers who will crack this Pseudo random number generation algorithms.

Since these people not responding to my mails, so I can conclude that rummycircle is involved in this big fraud.
Jun 02, 2019
Updated by Dikshu21
Waiting for the response either here or through mail or through phone.
Complaint comments 


My rummy circle account user name satheshmalai is not working cash games and cannot withdrawal winning amount.always coming message contact fairplay rummy support team.so please solve my problem I want to play cash games.

Satheshmalai's reply, May 19, 2019
My rummy circle username satheshmalai,

Linked Bank account no; 155601500093

Contact me please my no 8667350562
Hi sir, my id " sanmugavel88 " . Don't play any cash games in my account. Pls solve this problem.
Hello sir,
User name:prasath9132

I have 955rs in my account and it has been blocked since 11/05/2019 to till date and I'm not able to play so please activate my account
I have mailed my problem
Username; villan5 case games are not open in my acount pls solve my problems sir...

America Dekho Bar Bar close kar dete Hai b bb b b b bad b bad bad bad bad app लदी एप है बार बार खाते को क्लोज करके परेशान करते हैं

Unblock or my balance transfer to my bank account

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    RummyCircle.com Address
    P.O.Box 17640, Malad (W), Mumbai, Maharashtra, India - 400064
    View all RummyCircle.com contact information