[Resolved] RummyCircle.com — I am not able to play cash games | |||||
Hi sir, i have already sent u a email for the problem of mine u didnt resolved my problem since and even u didnt reply my problem and the problem is like that having and trouble me soo much that icant play my cash games and this problem is saying that ur logged in the jurisdiction but i logged in the good way but i cant understand whats happening i[censored] ask me to confirm my jurisdiction i will prove and for that i have given u my jurisdiction poof of currentbill below and i hope that i will be waiting for ur reply and pls ensure my problem as soon as possible thank u, My user name:bskrajesh My email:[protected]@gmail.com Was this information helpful? | |||||
Mar 22, 2019 Complaint marked as Resolved RummyCircle.com customer support has been notified about the posted complaint. Verified Support Feb 15, 2019 RummyCircle.com Customer Care's response Dear player, Greetings from Rummy Circle!! We understand that you are facing issues while trying to play cash games or adding cash although you are not playing from restricted jurisdictions. We have some good news for you!! Just follow the below steps to continue enjoying uninterrupted- awesome game playing experiences with us!! 1) Desktop – If you are playing from your desktop or laptop, please ensure to click on “Allow Access” if you come across the below pop-up screen. If you have cancelled or clicked on [x], on the above window, please click on “I Confirm “on the next pop-up window as shown below: Click on “Allow Access” on the next pop-up window as shown below: Don’t click on [x]. If by mistake, you have clicked on “block or deny” on the previous windows, you will see the below pop-up window: Just click on “click here to know more” and follow the steps mentioned. Please note, you can also check your current location as shown below under My Accounts > Profile: 2) From Mobile (chrome browser only): m.rummycircle.com Follow the same steps as mentioned above for all the pop-up windows: 3) Mobile Application – APK All you need to do is uninstall the current version of the APP( delete the APK file as well which will be stored in the download folder) and download our latest version from here. Or you can also give a miss call on [protected] and install the APP from the link provided in the SMS. The new version of APP has Geo Location enabled in which your current location will be tracked. Once you have downloaded or upgraded to our latest version, you will be asked to turn on the location in your android mobile. 1) Please ensure to turn on your location(GPS) by clicking OK, please see below for clear understanding: OR 2) If you are not getting the above message and /or still unable to play cash games, ensure to switch on the location (GPS) manually as indicated below: If you face any difficulties or you need any other information, please do reach out to us at [protected]@rummycircle.com. Appreciate your kind co-operation and patience. Warm Regards, RummyCircle Team RummyCircle Support | |||||
1 Comment | |||||
Comments
Sorry! You have logged in from a jurisdiction, which we do not allow to play on Cash Games. However, you will still be able to enjoy our practice games.
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