[Resolved] RummyCircle.com — rummy team closed my active rummy account

Arun90AK

Address:

no 18 salai street, muthialpet, 605003

I'm playing cash game since 3 days but suddenly 1dayback my account has closed i don't no what is the reason of closing account.

My active account kyc verified by rummy team and i deposited 2000 rupees and playing cash games suddenly they closed my account.

I mailed to rummy team and asking about this issue. They said like am using multi account.

Am not using multi account. My old account is already closed. Currently, only 1 active account in my proof.

My hard-earned money stolen by rummy team. Am not happy with the way they are supporting to customers, their motive is cheating only.

If already am using 1 account means, how they allow us to open new account??? How they verified my proof???

I wish to reopen my current active account. Please help on this

I put criminal case on your company. My user name is a_r_u_n_ak.
My email id is [protected]@gmail.com

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Feb 11, 2020

Complaint marked as Resolved

Nothing...Issues sloved

RummyCircle.com customer support has been notified about the posted complaint.

Verified Support

Feb 10, 2020

RummyCircle.com Customer Care's response Dear Player,

Greetings from RummyCircle!

Please contact our support team directly at [protected]@rummycircle.com with your registered email id & player details to look into the issue.

Please note, we strictly communicate on emails as at times we need confidential details and documents to investigate the issue. We respond on every email we receive within maximum 3hours.

Warm Regards,
RummyCircle Support Team

Feb 10, 2020

Updated by Arun90AK I have mailed many times in our registered email I'd. They are not solving my problem. They keep on saying same answers...Am not happy. They are stolen my money.I have only one account currently.

Feb 10, 2020

Updated by Arun90AK Support team says I have multi account.

I have a simple question,

if I have 1account means how my another KYC verified and how allow us to add cash and also I got withdraw .

once i added 2000 ruppes they block my account says some reasons.

Rummy team purely cheating here and cheating my money and not reopen my account.