RummyCircle.com — withdrawal not credited

Hi,
Happy to inform you that i have withdrawn rs.14000 on 29.6.2019, but not yet received the amount. When ever i complained you people asked for the bank statement and more than 10 time i sent my bank statement.
After that you people came with a receipt stating that on 02.7.19 the amount was credited. But it was wrong. After that asked me to contact my branch (Uco bank) and get the information. But the bank could not trace the transaction with number you people have given.

Then i was told to get a declaration that the bank couldn't trace the transaction so that you people can put the money in my rc account. The bank has given the declaration that such transaction they couldn't trace out. While i sent that statement to you, i got reply that i have to get the utr no of the transaction which rc has claiming that i has been made. Both the banks have failed to trace the transaction, then you people are asking me to trace it. How is it possible. When in asked from where i can get it, after that there is no reply from your side. Great!!!.
The present condition, i lost rs.14000/-
Please do not ask me to send the bank statement 10 times more and get declaration from bank again and again.
What rc is doing to a person, who is a member for last 8 years or so.
Thank you