Runwal Group — 2 BHK in Phase 3 Runwal Gardens Dombivli

Runwal Group — 2 BHK in Phase 3 Runwal Gardens Dombivli - Cancellation Needed

T tripti.jalan Dec 18, 2020

We booked a 2 BHK flat in Runwal Gardens, Kalyan-Shil Road, last month around 24/11/2020 on 22 Floor in Tower-27 - Phase-3 (T-2204) It felt like a dream come true and your sales team is really good. We paid the initial amount of 48459 plus GST of 2427 on this. We were promised to be sent a welcome mail and all details in mail but nothing happened. Since then we've been continuously following-up ourselves with whoever possible to understand next steps, but everyday a new person is calling us saying they will get back. We are feeling very insecure now and we are not at all in a mindset to release anymore amount for this project in future. We want to cancel our booking and want our refund asap. Was this information helpful? No (0) Yes (1)
Runwal Group customer support has been notified about the posted complaint.
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Tripti Jalan

Dec 25, 2020

We are struggling on daily basis with Runwal...
The CRM team is pathetic...
They give half cooked replies...
We are now being told that to get a waiver on Stam Duty, Registration & Scanning charges we need to make the complete initial payment by 29 Nov...
Although after so many follow-ups we got a mail from them now on which they are forcing us to make the payment asap without giving us any receipt of the 1% we've already paid...
We are feeling very insecure...

Monika Tanna's reply, Mar 3, 2021

Hey Tripti we are facing the same senario. We have paid 2.5% and now they are forcing us calling one day before 30 days expiry to pay remaining 2.5 % to avail stamp duty waive off offer . We were advised to pay stamp duty plus 2.5% now. Also we haven't received any receipt for paid amount.