Runwal Group Complaints & Reviews

Runwal Gardens Dombivli East CRM ( Victor's team like Priyanka, Ms Shah) very rude and non cooperative..

Shared misleading information like more TDS amt shared with me... Interest on delayed payment demanding like Robbers

Not allowed to visit my own flat to see even after making full payment...I hv requested my parents comes at place please allow for quick flat visit but very rudely denied.

Regards,...

I bought a 3BHK flat in Runwal Garden City, Dombivali, in 2024. I received the flat in June 2025 with numerous issues.
1) The possession process was not smooth.
2) The handover process was terrible.
3) Received the flat in uncleaned conditions. It took more than 1 month by the FM team to clean the house.
4) The tower work is not completed, and they handed over my flat. Every day there is a maintenance in the...

I am writing to express my deep dissatisfaction and frustration regarding the undue delay in the handover of possession of my apartment – Flat No. 2107, Tower 6, Cluster 5, Runwal MyCity.

As per your team’s communication and commitment, possession was to be handed over within 60 days of OC receipt, which was in March 2025. I completed all my financial obligations, including final payments, by April 2025, expecting...

I want to do offical complaint about the RM soham dalvi and Keertika Rao .

While Keerika Rao has given me wrong information about the charges part after that sugarcoating words she has given me voucher on on the spot booking at that time she was very quick for the services after loan amount dis no phone calls or reply on msg for any other query .

About the RM soham Dalvi never calls back never reply on the email...

Dear Team,

I had seen an flat at T23 1501 Runwal ganden city Dombivli East.

I paid Rs 30000 Rs through UPI to runwal group on 11 Dec2024 as an token amount. At the time of paying other then verbal warning nothing was given in written that the token amount wont be refundable if cancelled the booking.

Due to some domestic issue in my life I had to cancel the booking and the same was informed to...

There is no call response from Runwal Customer care and RM officer of Runwal Garden Dombivali east for the Booked unit Tower T23 flat no 1902. Visited Runwal Garden office multiple times for possession status getting no proper response. There is No escalation matrix available and all helpdesk complaints are getting closed with standard generic response as expediting the process. I am tired up with follow up and no response on calls. On every...

I have been following up with the Runwal group Thane (Lands end project) since 17th March 2024 for cancellation and refund of my EOI amount.

I am struggling to get any confirmation and specific date of refund from them and everytime when I call them, they say, you will get the refund shortly. It's been 8 months now and no proper communication from them and also the Refund is not received yet.

Its my hard earned...

Please take away stray dogs spreading nuisance in our society Runwal Mycity cluster 4.
Many dogs are there who have bitten the residents, tore vehicle cover and seats as well
They are also dedicating in our parking area...

My name is Rajesh Jatav. In October 2023, I booked a flat in Runwal Enchanted, Thane Kolshet Road, D-2108, as a self-financed purchase at a cost of ₹86 lakhs plus all-inclusive charges.

However, due to a change in my financial situation, I opted for the Bank Subvention Scheme offered by the builder in December 2023, as suggested by the Runwal salesperson. This decision was made to ensure that I could proceed with the booking...

We had booked a flat in Tower B1 3506, based on false commitment provided by sales team. Later on when we found out issues with land n property which builder also confirmed . We immediately decided to no longer continue with the booking and requested for cancellation of flat which is well within rera timelines.Through continuous emails and calls we are trying to solve this amicably but Runwal is adamant on refunding us our hard earned money.br...

I have been following up with the Runwal group Thane (Lands end project) since 13th March 2024 for cancellation and refund of my EOI amount.

I am struggling to get any confirmation and specific date of refund from them and everytime when I call them, they say, you will get the refund shortly. It's been 3 months now and no proper communication from them and also the Refund is not received yet.

I am going through...

This is to inform you that i have purchase 1 home from RUnwal Group in april'24 & i have paid all my amount to them but still after 1 month i am struggling to get my home possession after telling them several time & requesting them several time there was no satisfactoy response from there end.

I have booked one flat at runwal garden, dombivli flat no.T38/0907.However due to transfer of myself i requested for cancellation of booking and refund of booking amount on 05th of may 2023 via email to runwal group.The matter was regulary been put up before runwal group customer service through email and through whats app to ravi choudhary and hitesh borse of runwal group, dombivli.Regular email has been sent to runwal group but they denied...

Dear sir

I booked a 1BHK flat (Building A1, Flat no 1502) in Runwal 25 hourlife project in Manpada, Thane West on 28 January 2024 after my 4th visit.

Deal is finalized after agreeing for total price of Rs 79, 06, 491 including possession charges and car parking by your team ( Virendra, Hemant Jadhav. Sheetal More and Ekta) and myself.

I handover a booking amount of 2 lakhs Cheque to them and signed...

Hi Runwal Team,

I hope you have received my last mail, but as usual no action was taken. Because the entire team is so pathetic and God knows who is the builder and architect, they r ruining the entire project not to miss your CRM team.
Three days ago on 24th, I had received a demand letter for 21st and 22nd slab saying 20th slab is casted and 21st is WIP. Then how come today on 27th I received a new demand for 23rd...

Dear Team,

1. Mis Saling happen this team from sales team. Flat no B-3704, RUNWAL BLISS KANJUMAGR EAST. When sales team approach me for flat i told them i want west side flat but when possession happen flat seen east facing. I have taken the Passion bcz Emi start that can't afford if the Possession not taken.

2. Sales Team told the Possession on Nov 23 Diwali same not happen I got the Possession in Dec 2023....

Project is extremely huge and good. Sales team is perfect in doing their job nicely. Bt the moment clients get onboarded & tagged to the CRM team for all kinds of communication. Be it raising demand, query, property work discrepancy - the CRM team does nothing! & worse, there is no escalation matrix to report them. Hence, they are so relaxed and keep on continuing their shoddy job. They don't even care abt the cust. Coz no one is there to question them. This will spoil #runwal's status. We dnt need CRM service!
CRM team create fake demand letters & send them as per their wish, they will manipulate bankers to stop disbursement and take their cut from penalty paid by customers, they will make you run and follow up everywhere. #RunwalDombivli
Fraud CRM team: Sandeep Nikalje, Rohit Panjwani, Kirti Chawla and many more

Project is extremely huge and good. Sales team is perfect in doing their job nicely. Bt the moment clients get onboarded & tagged to the CRM team for all kinds of communication. Be it raising demand, query, property work discrepancy - the CRM team does nothing! & worse, there is no escalation matrix to report them. Hence, they are so relaxed and keep on continuing their shoddy job. They don't even care abt the cust. Coz no one is there to question them. This will spoil #runwal's status. We dnt need CRM service!
CRM team create fake demand letters & send them as per their wish, they will manipulate bankers to stop disbursement and take their cut from penalty paid by customers, they will make you run and follow up everywhere. #RunwalDombivli
Fraud team: Sandeep Nikalje, Rohit Panjwani, Kirti Chawla and many more

Need the founders to take action on them so that we all property owners shall get relief from their faul services. They are ruining runwal's status

An incident at around 8 pm last night my car was damaged due to no opening of security gate.
Yesterday I was told that the security is not deciding this but society is on asking around in group it was clear that runwal group has decided it.
I pay maintenance charges regularly on time and still they do not see of our convenience.

Security personnel is fighting with me and saying that I am a bad driver and a car...

Dear Sir/ Madam,

I visited Runwal Gardens last weekend for site status, I found that only 7th floor has been completed and 8th floor has been started but already 9th floor completion certificate has been sent.

Please clarify otherwise I will complain in consumer court.

thanks and regards

Raghavendra Rane
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