Runwal Group — cl04-a1 - unfair dealings at runwal group

I am very disappointed with the experience i have had with this group so far. Being a customer for 2 years+ now i am informed that there r drastic changes to the original plan for which i have paid a premium price already (Floor rise + terrace) and terrace is not in d plan right now but still i am expected to pay d same price without an increase in flat area. I discussed this with crm team n she said the final layout is not yet ready. While we r waiting for d final plan n discussion with her she sent a demand letter with gst. This d cost we have to pay for being associated with a big name. New customers do not have to pay floor rise/ stamp duty gst n these charges r being imposed on old customers. Was it our fault that there were delays in getting necessary approvals?? While booking we were told the registration will be done in 4/6 months.
A request to all old customers who r facing similar issues, let's unite n fight this exploitation
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Runwal Group customer support has been notified about the posted complaint.
Dec 20, 2017
Updated by Sujata kumthekar Sharma
Runwal group and it's CRM team definitely needs a lesson or two in customer centricity. NO one is bothered to even acknowledge d complaint let alone providing a resolution. The CRM team doesn't even take calls.
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We are facing the same issues. My number is [protected]. We had booked in tower D3. Drastic change in layout. Plan to meet them this Saturday morning
Sujata kumthekar Sharma's [Complaint's author] reply, Jan 2, 2018
Got ur number will connect with u
Sorry I did not get your number as it is protected. Can u send ur email id. Hope that comes through and is not blocked by this site. Lets all existing customers get together n put across our concerns
well. we have requested for a change in the apartment which we hopefully believe will be executed. they were patient with our concerns and tried to help us out.
i sympathize with you as even we had a completely different idea based on the original layout but right now the reality is the present layout and we need a flat. we earlier had made a lot of efforts to home onto this place and are in no mood to begin our search again.
write a mail to Mr Ramanath VP-CRM ( a.[protected]@runwal.com ) and spell out your concerns. Then
try to fix up an appointment by writing at mycitycustomercare and not to individuals as people join and leave. Try to see what options you have now. Tower 1 to 5 are the first to go for construction.
my new choice is 2 floors lower so i am saved from floor rise.
wish you all the best
Sujata kumthekar Sharma's [Complaint's author] reply, Jan 12, 2018
First thing Mr Ramnath is unable to offer us a solution since my case is too complicated. The team is reluctant to share even the flat layout with me as they have clearly overcharged us

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