Runwal Group — my city phase 2

Address:

Thane, Maharashtra, 400612

Hi,

I had booked a flat in my city phase 2 d4 tower project in the year 2015 during their pre-launch with an assurance given by their sales staff that the project will be completed by the year end of 2019.
However, this assurance was all lies since the project got delayed for not having necessary approvals in place. After three years of my booking i was informed that the flat booked by me cannot be allotted to me anymore since it has been reserved as refuge flat, after which i was allotted another flat.
Due to this and due to huge delays i lost interest in the project and raised a cancellation request and asked the refund of the amount paid so far which is 1, 743, 983. Their crm staff told me that they cannot refund the tax component paid by me so far since it has already been paid to the government and they cannot refund that amount. I agreed to that and asked them to cancel the flat and initiate the refund process.
In may 2018 they agreed to cancel the flat and refund the amount to me which will take maximum 3 months of time to complete, its feb 2019 and till date i have not received a single penny from them.
I have done numerous calls, follow ups to their crm team, most of which went unanswered and the one that were answered ended with fake promises of resolving the issue but till date i am struggling to get my money back from them.

Please help me to get my hard earned money back.