Runwal Group — Poor Customer Service

Address:

Thane, Maharashtra, 400601

Hi,

Please below copy of email sent to email id mentioned on Runwal website on 14 Feb 2017 and a chaser on 19 Feb 2017 however there has been no acknowledgement.

Dear Sir,

This is with respect to my booking with Runwal Eirene.

I had booked a 1 BHK flat with you on 29 January 2017. This was a special day as we booked the flat with a renowned group like you, however this happiness was short lived.

Post filling the form and paying the token amount the level of customer service dropped drastically.

Please find below the list of activities which were of sub standard for a group like Runwal:

1) We requested for a copy of the form which was completed on 29 January and the concerned person assured to give the same, unfortunately we never received any document

2) He also promised that we will receive call and welcome kit within a week from Runwal group which will confirm all the details however till date there is no acknowledgement from your group


3) We thought o[censored]pgrading from 1 BHK to 2 BHK on the same floor, but the information provided by the concerned person was misleading which again resulted in lot of confusion

4) I was chasing for the copy of the form completed on 29 January however was informed that the form were sent to head office and a copy cannot be provided


5) After a week I started receiving calls from the broker whose details were not filled correctly by your representative in the booking form. This not only created a chaos over the booking but also impacted my professional schedule

6) We were required to fill the booking form again due to mismanagement from your end which added to the misery

7) The original booking form which was sent to head office was available with the broker. This was the same form I had requested and my request was declined with a reason that this cannot be provided as it was sent to head office This was the last thing which made me believe that brokers are above the customer and their request is given priority over the customer.

If I look back at ways the post booking process was handled, I am made to re-think about my decision to trust Runwal. If this is the service level a customer receives by paying the token amount, I cannot imagine my journey with you till the possession of my flat.

After lot of thinking I wish to cancel my booking with you and request you to refund my token amount. This decision is from one of the dis-satisfied customer.

Least I can expect is my request will be honored and dealt promptly and does not add to my dismay.
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Unfortunately there has been no contact from the broker, Runwals sales executive or any authority post 29 January 2017.

Please can someone look into this on priority.