Runwal Group — Shortfall of Refund In Booking Amount under Project of My City

Address:

Bldg No. 35, Flat No. 003, Indrajeet Chandresh Accord, Mira Road (East), Thane - 401 107

I am Mr. Ajit Arvind Mulye booked a Flat Under your My Runwal City Project held in Dombivali under Cluster No. 7 Tower No. 5 having Flat No. 2305. Have initiated cancellation request through my RM Mr. Ansh Jain verbally on 29th June’2022 which he accepted and ask me that he will proceed with cancellation request & refund of booking amount.
Later have initiated my request through an email on Dtd 07th of July 2022 on which Mr. Ansh Jain has verbally confirmed that he is in receipt of the email & working upon on cancellation of my request and proceedings on refund of my booking amount, however he has never got back to me on status of my request almost over a Month, though I have tried multiple times to reach out to him via Phone/Email, but he never answered/replied. So, have to call him from my Friend/Collogue number to reach out him & get the status of my Cancellation & Refund request.
Every time I used to call/email he does not have any courtesy of answering or replying to my query. Later after almost a months’ time Mr. Ansh Jain has given me a number of Mr. Nilesh Sonar to whom have explained the entire things what has happened, after discussing with him he confirms me that my request which have done through Mr. Ansh Jain has been cancelled due to reason of Delayed from My end to initiate cancellation proceed which was “SHOCKED” to me as have never been informed this during my one-month long calls/email communication with Mr. Ansh Jain.
Recently was in contact with Mr. Hiten from Account Team of Runwal My City Project where he confirmed that whatever approvals & necessary measures were needed to take with respect refund of my booking amount has already been done & he was 200% sure that I’ll get my refund DD on 23rd Of October’2022. However, on calling on the date he was not answering my calls neither he replied to any of my messages instead I got a call from Ms. HEMANGINI BHARATI (SITE Head) and she confirm that it will take another 10-15 days to get my refund as all the CRM & Account Team Members are on Holiday for Diwali Vacation and she can only be able to let me know when exactly I will be receiving my Booking Amount Refund.
have been told that my booking has been FORFITED due to non receipt of payment from one month of duration from booking date & same can not be refund and I should have sent the cancellation request within 7-8 Days from booking date (Which have not been Told to me while taking the booking). So I think this is unethical and need to be addressed by your own.

And Here I strongly recommend an additional Interest of 5 months for the money which is been hold from your end from past 5 Months even after cancellation of booking request.

Now have got refund of INR 48050/- against the total booking amount of INR 56700/- which I have paid of.
Here I am demanding a refund of entire amount as have been informed by the office it has been deducted against GST however if have cancelled my booking and same flat is alloted to someone else then why rhe GST been deducted as they can't make GST payment for same asset twice.

Resolved my issue on priority elsewhere will raise this through Consumer Court.

Regards,
Ajit Mulye
Mob :- [protected]