| Address: | 302-303, A wing, The Qube, CTS No. 1498, A/2 M.V. Road, Marol, Andheri (E), Mumbai, Maharashtra, 400059 India | | Website: | safaribags.com |
Ticked ID: 165153
I purchased a Safari Pergo Deluxe 4W 79 Bag from Station Canteen, Agra on 08th Nov 2023. I travelled on the same day to Mumbai and returned back to agra on 12th Nov 2023. I was unable to push or pull the bag with the help of wheels as one of the wheels was damaged or not aligned properly. The Other wheels are also not properly set and due to this manufacturing defect I had to suffer and had to carry the Bag in my hands which was very tiring and exhausting.
On 15th Nov 2023 I received a mail that exchange request is accepted and will be done within 4-5 days.
Today is 30th Nov 2023 and nothing is done even after so many mails and calls. These guys are just sitting there and not even replying the mails and also put the calls on hold and don't response.
Kindly help
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