[Resolved]  Safexpress — 1 box - campus to home-not reached destination

Address:

Mumbai City, Maharashtra, 400005

This consignment was booked at udupi on 12/10/17 waybill no. 54342757 and was scanned to have reached bangalore on 14/10/17. Destination is mumbai. I have since then made 100s of calls to the toll free number, the bangalore office and udupi office. It has been over a month and they can not locate the box. I have some very important books and files since i am a student. I am not getting any definite answer as to where my box is??? How can you lose a 12kg box?? I have provided with all sorts of information including pictures of the contents and receipt. Horrible customer service. I have made almost daily calls regarding this and till now they have not been able to locate it. There is a single pitstop between udupi and mumbai, that is bangalore. Even in this short distance they have somehow lost it.
I need this box at any cost, as i have very important material and files in it. I do not understand if they have established channels and electronic scanning how can they misplace it and why do they not investigate it properly. I need box, waybill no. 54342757 located and dispatched to it's destination as soon as possible.