[Resolved]  Safexpress — 43 inch sony smart tv screen is completely damaged when the parcel is opened

Address:248005

I had booked three sony led tv via way bill no 64454114 from mumbai to dehradun. When i received the parcel at dehradun it was found that one of 43 inch sony tv screen was completely damaged during the transit period from mumbai to dehradun. As i'm defence employee my colleagues suggest this courier service for transportation of my tv as they already use their service for transporting their tv and they told this courier service will take care of your item perfectly and u need not to worry but when i received my package i m highly disappointed by your service as your service damage my tv screen completely and it causes a problem for me now if this is the case how i recommend ur courier service to my other colleagues if appropriate action is not taken against my complaint and my damage will not reimburse to me as soon as possible so that i will purchase a new tv for me. Hope ur reputed company will take appropriate action as soon as possible and reimburse the damage occur to my tv screen. Waiting a gud response from your reputed company
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May 22, 2019
Complaint marked as Resolved 
Safexpress customer support has been notified about the posted complaint.
Verified Support
Apr 18, 2019
Safexpress Customer Care's response
Apologies for the inconvenience caused to you. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
Apr 28, 2019
Updated by Bisht4306
Complaint was registered by the company but they in telephonically reply the company complaint cell member told me that there company has no policy of giving claim to glass and tv items.But that thing was told to me during the time of booking that time they told me that your tv will reached dehradun safely without any breakage now after breaking my tv screen the company is not ready to take my claim and refund my breaked tv amount. Now I will file a case in consumer court and there that company will explain the refund policy of the company.
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My household item booked for transportation from Kochi to Lucknow vide consignment no. 62588650 dated 25 Apr 19.l received my bike with front mud Guard fully damaged. Plse investigate and respond accordingly.
Satya Prakash Tiwari
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