Safexpress — Broken boxes and behaviour of employees

Address:	110060
Website:	Www.SafeExpress.com

I had sent books through SafeExpress courier waybill 46900066. We have spoken to delivery guy to deliver it in evening since we won't be able to collect it in the noon. But evening an employee Rajesh calls to say that he is returning the boxes if we don't go and collect it immediately from their location. We had booked for door to door delivery. But they insisted that they will send only if I pay extra 150 rupees for home delivery. I had to helplessly pay extra 150 rupees since I needed my books immediately for my exam. To add to this the box is broken and damaged my books as shown in the pics attached.