[Resolved] Safexpress — Consignment not delivered even after 10 Days

akgc2

from Mumbai, Maharashtra

Address:

Hyderabad, Andhra Pradesh

Hi A parcel was booked to be delivered from Jaipur to Hyderabad on 23-Nov-2013 and was promised to be delivered within 5 days time frame. However till today (02-Nov-2013) it has not been delivered. None of the Hyderabad Branch numbers were responsive. Tired of calling Customer Care at toll free numbers more than 15 times in last 5 days. Still there is no clue of the consignment. Company is not at all a professional courier service since it has more than 10 branches in Hyderabad and all the contact numbers were un-responsive. There is no mechanism to accelerate the issue to higher authority. No email ids /contact number of senior management.

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Aug 13, 2020

Complaint marked as Resolved

Dec 04, 2013

Updated by akgc2 Today is 4th Dec and still there is no clue of my consignment. Today I called multiple times on Safex tollfree number [protected] however no response on this number too.

Finally I got the Safex Jaipur Head number,[protected]. I talked to him and he further provided me multiple numbers of Hyderabad branches/head listed below:

[protected]
[protected]
[protected]
[protected]

And one number which was of not safex.

All of the above numbers were either switched off or wrong or not responsive.

I am amazed to see so many numbers floating in last few days however not a single number I could reach here in Hyderabad so far.

Looks like everyone from Safex has run away to some unknown place.

Guys avoid Safexpress for any of your consignment.

Dec 04, 2013

Updated by akgc2 Got one more number from after being able to reach [protected] who further asked me to talk to number [protected] for delivery in my area.

But as expected this new number is also switched off.

There seems to be some very serious issue with the Safexpress company.

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Comments

akgc2

from Mumbai, Maharashtra

I even tried Mr Basant Mishra who is Hyderabad Branch Head Mobile number ([protected]) 5 times and even this was un-responsive.

Looks like company's all hyderabad branch people have gone missing.

akgc2

from Mumbai, Maharashtra

Today is 5th December its 12:45 PM and I am still waiting for the consignment to be delivered.

Check the new screenshot of Tracking of Consignment. Parcel reach to Hyderabad on 30-Nov-2013 early morning (02:00 AM or so) and was supposed to be delivered same day i.e. 30 or at max 1 Dec. However as its clear from the attached image it is still roaming within Hyderabad for 5 days and company claims to get it delivered in shorted time of 1.8 Day from one city to another city. What a Joke.???

If they could not deliver it within city after 5 days what else you can expect from such a un-professional company.

And the biggest challenge if by chance you get a working number the person on that side will provide you another number to talk with which will never work. This is what happening since last 7 days and I am clueless of the consignment.