Safexpress — Delay in delivery

Address:	Kolkata, West Bengal, 712310
Website:	www.safexpress.com

Sir,
I, Shiba Pradhan, am the receiver of the items(grappling mats) of Safexpress waybill number[protected]. The items have reached Kolkata Hub by 10th November but I am yet to receive them. I run a Mixed Martial Arts training centre and the mats are of prime importance to me. Even, more so as we have a kickboxing tournament in December and an MMA tournament in January. Everytime, I call the customer care they would forward some email or notify the local authorised team/person. But no one called me till today. I have been calling safexpress daily but to no avail. I have lost 3 admissions because I do not have the mats(Total amount - 1500 x 3). On the flip side I received an sms on 21 st and another on 23rd that the delivery was unsuccessful. But when I called up their zonal distributor My. Jayant(mobile - [protected]), he informed me that the mats have never left the godown. I would like to apply for a compensation for the admissions I lost, number of practise days I lost and the time I lost due to numerous follows I had to do with Safexpress.