[Resolved]  Safexpress — material damaged in transit courier company not compensating

Address:S No: 36/1-4 mantarwadi uruli devachi tal haveli pune, Pune, Maharashtra, 412308
Website:www.organicsattva.com

-------- Original Message --------

Subject: Re: REG : 67439034 [ ORGANIC SATTVA == ORGANIC SATTVA ]
Date: [protected]:51
From: [protected]@alpanel.in
To: [censored]anshu Kumar
Cc: abhimanyu.[protected]@gmail.com, Kishore Kulkarni, Amit Choudhary, Manoj Kumar, Anil Kumar Jha, Purnia, Praveen David, Ramashraya Singh, MD ABU FAYAQUE, Rakesh Sharma, Ajay Khanna, Contactus

Hi Team,

It appears none of you are bothered to respond.

We need resolution for same.

We have the spoilt material still in our warehouse.

Appreciate swift resolution.

Thanks

[censored]anshu Kumar

On[protected]:17, [censored]anshu Kumar wrote:

Hi Team,
It has been over 45 days since the issue raised with SafexPress, however there has been no satisfactory response/resolution.
Please respond and resolve the issue by this Friday 11th October 2019. We have patiently waited for the resolution.

Failing to which we will be forced to lodge a compliant to Consumer Forum.
Appreciate your swift acknowledgement and resolution.
Thanks & Regards
[censored]anshu Kumar
Mob No: [protected]


On Thursday, August 29, 2019, 04:47:41 PM GMT+5:30, [censored]anshu Kumar wrote:


Hi Team,

Appreciate your acknowledgement and further steps towards this damaged consignment over AWB# 67439034 .

Without this we will be unable to accept the material in this condition.


Thanks
[censored]anshu kumar
[protected]

Sent from Yahoo Mail on Android

On Thu, Aug 29, 2019 at 14:58, Abhimanyu Jha
wrote:

Dear Team,
As per discussion with Mr David, we are keeping the damaged stock and writing in POD receipt that all the bags (62 nos.) Has been received in damaged condition. This is a food material and the stock received was wet from inside and fungus has developed on the same with very pungent smell eminating.
The total value of stock is 325500/- . I am attaching few stock pics with fungus for your reference.
As is very clear from the mail chain below, that your team itself received the stock in this condition in Pune and it is totally responsibility of Safex to bear the same.
Request you to process our damages on a priority basis and release our claim.

Regards,
Abhimanyu Jha
Organic Sattva


On Thu, Aug 29, 2019, 2:21 PM Kishore Kulkarni wrote:
Dear sir,

Please confirm next course of action, Cnee is not ready to accept the material..
as material got damaged and caught Fungus
our vehicle is still standing @ cnee end. find attachment ...

Dear Lily mam,
As discussed, kindly receive material with remark

Details are as.
WB NO INV NO REMARK BK BR BK DT PO. NO / P.MODE DLV TYPE VOG PKGS D.PKGS A PKG A. WT A.DATE E-WAY BILL EXP DT L.DAYS CONSIGNOR NAME CONSIGNEE NAME
67439034 SEND FOR DELV. TODAY RECD.PKGS.IN.BAD.CONDITON PURNIA-01 24-Aug-19 Paid Scheduled 325500 62 0 62 615 29-Aug-19 0 ORGANIC SATTVA ORGANIC SATTVA
Thanks & Regards,
KISHORKUMAR KULKARNI
[protected]
[protected][protected][protected][protected]
Safexpress Private Limited
Gat No. 354 A&B | Old Mumbai-Pune NH-4 |
Village sate|Vadgaon Maval|Pune-Maharastra-412106|
[protected][protected][protected][protected]
On 8/29/2019 1:49 PM, Kishore Kulkarni wrote:
Dear sir,

Please confirm next course of action, Cnee is not ready to accept the material..
as material got damaged and caught Fungus
our vehicle is still standing @ cnee end.

Details are as.
WB NO INV NO REMARK BK BR BK DT PO. NO / P.MODE DLV TYPE VOG PKGS D.PKGS A PKG A. WT A.DATE E-WAY BILL EXP DT L.DAYS CONSIGNOR NAME CONSIGNEE NAME
67439034 SEND FOR DELV. TODAY RECD.PKGS.IN.BAD.CONDITON PURNIA-01 24-Aug-19 Paid Scheduled 325500 62 0 62 615 29-Aug-19 0 ORGANIC SATTVA ORGANIC SATTVA

Thanks & Regards,
KISHORKUMAR KULKARNI
[protected]
[protected][protected][protected][protected]
Safexpress Private Limited
Gat No. 354 A&B | Old Mumbai-Pune NH-4 |
Village sate|Vadgaon Maval|Pune-Maharastra-412106|
[protected][protected][protected][protected]

-------- Forwarded Message --------
Subject: REG : 67439034 [ ORGANIC SATTVA == ORGANIC SATTVA ]
Date: Thu, 29 Aug 2019 12:39:51 +0530
From: Kishore Kulkarni
To: [protected]@safexpress.com, anil.[protected]@safexpress.com
CC: Praveen David, Ramashraya Singh, MD ABU FAYAQUE, Rakesh Sharma, Ajay Khanna

Dear sir,

This is for your kind information, today we have received some pkgs of subjected shipment in rusty condition as per attachment.
same has send for delivery today ... recipient may denied to accept it.. kindly have a word with concern..

Details are as.
WB NO INV NO REMARK BK BR BK DT PO. NO / P.MODE DLV TYPE VOG PKGS D.PKGS A PKG A. WT A.DATE E-WAY BILL EXP DT L.DAYS CONSIGNOR NAME CONSIGNEE NAME
67439034 SEND FOR DELV. TODAY RECD.PKGS.IN.BAD.CONDITON PURNIA-01 24-Aug-19 Paid Scheduled 325500 62 0 62 615 29-Aug-19 0 ORGANIC SATTVA ORGANIC SATTVA

Thanks & Regards,
KISHORKUMAR KULKARNI
[protected]
[protected][protected][protected][protected]
Safexpress Private Limited
Gat No. 354 A&B | Old Mumbai-Pune NH-4 |
Village sate|Vadgaon Maval|Pune-Maharastra-412106|
[protected][protected][protected][protected]

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Nov 17, 2019
Complaint marked as Resolved 
Safexpress customer support has been notified about the posted complaint.
Verified Support
Oct 17, 2019
Safexpress Customer Care's response
Apologies for the inconvenience caused to you. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
Complaint comments 

Comments

We have booked a consignment under your way bill number 6404051 date 27/09/2019 to TIDC India Ltd - Hyderabad. We have been following your local office almost every day but there is no proper response and till date the material not delivered and they could not able to trace the material.
I sent a luggage through safe express on 6/10/19 and I received the luggage on 17/10/19 but a bag is found missing and instead I got another another bag. My waybill number 67543287

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