Safexpress — Not Providing me exact status of Waybill No: 44313139, since last 1 week I am struggling to get status on this waybill no.

Address:

Bangalore, Karnataka

I had ordered online through Ebay.in on 12th Aug 2015, I got email from ebay saying the product is shipped via safexpress waybill no: 44313139 on 22nd Aug 2015. Since last week I am trying to get status about this waybill no, on their website tracker, it shows error: Waybill No not found, when called them and asked the status, they are asking to contact from where you booked this consignment, when explained them Ebay is sending the product from Jalanddhar to Bangalore, they said this waybill number is still not updated in their database because the seller has not handed over the product to them, and once seller hands over the product to them I will be able to see the waybill status online. After waiting for 2 days I contacted the ebay seller, and they said they have dispatched the product from their side last week itself. After speaking with the Ebay seller I again contacted Safexpress customer care via chat today, and they started asking same repeated questions again what they had asked me last week 3 times when I contacted them. This time they said they have forwarded my issue to concern team, I asked for any reference ticket no, so that I need not explain the issue once again when I contact safexpress, the support engineer said I will get it via sms on my mobile no. But I did not received any sms from them after ending the chat with their customer care representative. Safexpress can contact me on [protected] to resolve my issue.