Sai Service Station — crack in my windshield

Address:

Mumbai City, Maharashtra, 400037

My maruti swift went in for a simple servicing. I had opted for a pick up and drop facility. They took the car in the morning and came back at night at 9.00 pm. Next i see is a crack in my windshield. I complained about it to the advisor. But the advisor mr. Latif associated with sai service lower parel, has a disgusting attitude. Its been an hour since i hve spoken to them, they have not got back to me. These service guys come up with so many problems. Every time i send the car for servicing i end up with a bill above 14000. Why does a small car need such high maintenance. I own a toyota innova, i never paid more than 10000 for such a big car. Why are these guys fleecing customers like this. I feel cheated, its our hard earned money, last time i am sending my car here.