Sai Service, Vasai (W) — Lapses in cleaning | |||
I have observed cleaning issues, during servicing of my car. It is repeatedly happening. Inspite of paying higher charges, service centre is not even vaccum the seat covers. The matting/carpet was totally wet. Local service centre is purely interested in completing job cards rather than passing value to the customer. I have raised the issue with Maruti Suzuki as well, however, nothing has improved. Not sure what kind of quality checks service centre carry out, before giving car back to customer. Was this information helpful? | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
20%
Complaints
210
Pending
0
Resolved
42
17th July, 2015 - Raised complaint no. [protected]
29th July, 2015 - Called Maruti Complaint Cell[protected]; to check the status of complaint ([protected]). Found complaint closed, without any confirmation of customer. Hence, raised a fresh complaint ([protected]).
3rd Aug, 2015 - Called Maruti Complaint Cell[protected]; to check the status of complaint ([protected]) and found that complaint is in progress.
18th Aug, 2015 - Called Maruti Complaint Cell[protected]; to check the status of complaint ([protected]) and found complaint closed, without any confirmation of customer. Hence, raised a fresh complaint ([protected])