I never imagined I'd be writing this post, but my recent experience with @SamsungIndia has left me disillusioned with what I believed was a trusted, premium brand.
After purchasing the Galaxy S23+—a flagship model known for its performance—my device abruptly stopped working. No physical damage, no water exposure, just a sudden shutdown with no signs of life. And now, Samsung support is asking me to pay ₹38, 000 for repair.
Yes, that’s ₹38, 000 for a phone that’s not even 2 years.
To make matters worse, the service team has declared there's nothing more they can do. No explanation, no accountability, just a shoulder shrug. And this isn’t an isolated issue—too many users are reporting similar failures just months after investing in Samsung’s top-tier models.
For a brand that positions itself as premium, where is the reliability? Where is the responsibility?
If Samsung’s premium S series devices can’t even last 2 years without costly failures, it raises serious concerns about product quality and customer commitment.
The cellphone physically is absolutely fine no water exposure as confirmed by Service center.
If there is not a mistake from my end and the phone abruptly stops working, why should I pay the cost of 38, 000 the phone re-sale value also is not that much.
This, for a premium product that has failed so early? Unacceptable.
Worse still, the team has denied any goodwill support, a discounted repair, or a constructive resolution. This isn't a minor inconvenience—it's a failure of both product reliability and customer care.
I'm expecting some response some help on this.
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