Samsung India Complaints & Reviews

Hi, BY MISTAKE I bought RS21HUTPN refrigerator from Samsung on 29/01/2015, invoice number - U99543AF200459T, Compalint number - [protected]. After several complaints, till now I haven''t got any person for DEMO, for setting up RO fitting and all. There are so many features I am getting any idea of. That great pamphlet kind booklet which came with product is not having enough. Have made NUMEROUS calls to customer care and place from where I have bought this refrigerator. It's a complaint for that dealer too. He is not even picking up the phone. HAVE GOT NO POSITIVE RESPONSE even after 45 days. PLEASE DO THE NEEDFUL I understand it is BIG BAD on my part that I opted for SAMSUNG, but now I have paid you guys hugeee amount for this product. PLZZZZ BE RESPONSIBLE. ARRANGE for customer service ASAP.

I have complaint for my defected Samsung MW Oven 3 month ago. The Samsung care registered my complain which number is [protected]. After complaint the samsung service center, Tezpur, Assam send Engg. after 15 days. Unfortunately the Service Engg. came my house 3-4 days for repairing the MW Oven but he can n't repair the Oven and take the Oven to Service Center Tezpur. After long time the Service Center tell me over phone that the oven not repairable due to non supplied the defective parts by head office. They also told me that they have ordered the parts but the Head Office cancelled the order. I have purchased the samsung MW Oven model no. 107MDF B last four year ago. It is also mention that I have agreed to pay the price of parts which is defected.Till today my MW Oven is in Samsung service Center, Tezpur, Assam Therefore I request to you kindly see the matter and take necessary action which my MW Oven is repaired. Thanks.

dear sir sir maine samsung ka grand quanto 10/4/2014 ko liya tha abhi warranty mein hai uske mother borad me problam hai mein service centre geya to wo bole warranty khatam hai rs 7400 mang rahe hai bill no 103 bill attached your bathinda punjab sevice centre no responce i regards rajiv garg [protected]

Sir i am facing problems with the screen panel of my laptop model no -NP300E4Z-A04IN that develops multiple vertical lines on the panel as soon as it starts . i am facing this issues since last 2-3 years ie since i had purchased the laptop. Initially when the product was under one year manufacturers warranty the screen panel was changed due to the same issues and after my product manufacturers warranty was over, i extended the warranty by two years by purchasing samsung smart warranty for laptop from their authorised service centre but now they are not providing the service for the product, i am complaining door to door since december 2014 but they are just delaying the process and the warranty is going to be over on 18/03/2015 and still they are not responding. Few days back i have written the complaint to the Samsung CEO office through their website consumer support but they are still deaf year on my promlems I had purchased a samsung laptop model no -NP300E4Z-A04IN on 18/03/2012. very soon after purchasing the laptop, its screen panel developed vertical lines, obscuring the view, when i complained it to the service centre in ranchi, they changed the panel as this was under one year warranty period and in view of similar problems i extended my warranty for two years by purchasing samsung smart warranty for my laptop on 13/03/13 that was active from 19/03/2013 to 18/03/2015, and at the time of purchase it was said that it is valid all over india, but now in patna, when i went to service centre, they asked me for smart warranty certificate that should have been givem at the time of purchase, but was not given by service centre.Therefore in absence of this i am not able to get the service from patna service centre. On being asked over the number given by them they responds very poorly and said that the company concerned that is trade linker has been closed and also i have to go to ranchi to avail the service that is not possible for me. The warranty is going to expire on 18/03/2015 and they are delaying in the process. The current cost of Panel is around 9000/- rs so it is very costly for me to get it repaired from service centre. On being enquired on the tollfree no of samsung the person told me that warranty can not be covered in the absence of the certificate so i am hung in between the two that is samsung and its service centre. I want panel of my laptop to be repaired or changed in samsung authorised service centre in patna only and it should be covered in warranty or my laptop should be changed or warranty amount with panel charges to be returned back so that i can get it repaired at patna

sir, my phone had some mother board problem.i had given to ur service center for replacement under warrenty. on 4-2-2015..but after 40 days also they r not able to repair my mobile..daily i was calling them n they r giving excuses..n now after 40 days when i call them they disconnect my call..address o[censored]r service center where i had given my mobile for repair is- shri ram tower, hazaratganj, lucknow, u.p...thier mobile no.-[protected]...

IS THIS TRUE OR FALSE. DIPLOMAT OFFICER- TOM GREEN IS CORRECT OR NOT.IF THIS IS TRUE THEN WHY I STILL NOT RECEIVE MY PRIZE. Dr. Allen Grey tell- [protected] (Director of operation) INTERNATIONAL PROMOTION/PRIZE AWARD DEPT Does these persons are True or False?

Sir i gave my mobile with a broken display to samsung service center they took my mobile and said to come after 2 days after 2 days when i call them they did not lift my call the next day i went there they said we have a duplicate dispaly and asked me if i want to change i said no and said to give back my mobile they gave back my mobile but after that my mobile does not even switched on i went back and asked they said board has changed unfortunately and they changed but even after it does not worked they said to come in the evening i went back in the evening but they closed the service center and did not lift my call i enquired about them near by they said the service center was closed and they opened another now what to do with my mobile even i have 4 months warranty remain and take action on those persons who did this they are even getting samsung reputation down

TO SAMSUNG, I had purchased Samsung Note 3 Neo on 06.07.2014 however since the day of purchase there is some issue in the handset, for some unknown reason the coverage goes blank (a cross sign comes) and thereafter the network connectivity keeps fluctuating. I have tried everything from sim change to making numerous call to your customer care, visiting your service store to writing online complaints but it is seen that i have been only being made to run from pillar t o post ( may be on the pretension that the warranty period gets over) i am very upset with the service of Samsung and had always been brand loyal to Samsung but lately i have myself been advising people to avoid taking Samsung products after looking at your service and customer non-satisfaction issues. I request you to immediately replace my mobile handset else i will now go ahead and escalate the matter further. Also provide me email id/ contact number of an executive (not of customer support) with whom i can liaison directly instead of writing online so as to keep records of my communication cause i am sure tomorrow Samsung will definitely deny that i have sent any written complaints to you as i cannot sustain any records on the same. Request you intervention at the earliest

Dear Samsung team I am a liable customer is yours, I am my related persons are using samsung mobiles phone fridge AC washing machine, But in recent day's I am facing a problem related with my phone, My phone was not working properly that why I have reached to a service center which is located in Naraina (SRS Telecom Service), they have opened my phone in my absence and given it back to me with saying that mother is burned and its not coming in warranty period, I feel like a stupid at that time, Its not good to deal with a customer like company like you, Please look into this matter, and please repair my phone, Other wise I have no option left to go to consumer cell, Please take a quick action and update me Handset no :- samsung grand Neo My Phone no :- [protected] My Name :- Varun Sahdev Add :- wz-635b, Nangal Raya New Delhi - 110046 Thanks

We purchased a 1.5 T Samsung split AC – 5 star rated (AS185BBHNSTL) from Vivek & Co. Chennai thinking Samsung will provide quality product since it was in the highest price range at the time of purchase. But I have been proved wrong. Initial 2 years it was fine. Later is started troublesome. Every six months it starts giving some bad odour and when we call the company, the engineer would say gas leakage. I think this is a common scenario with all Samsung ACs. Last Sept again similar bad odour and the engineer suggested to fill up gas. Now within six months again similar issue. We wanted to take it up seriously as we cannot keep on investing since we have purchased the product. Hence we complained in the recent ‘Summer ready Drive’ from Samsung service. They also checked and said the same. But when we said why is the gas leakage very frequent, they said that they have to take the entire outdoor and indoor unit to their service station and check. Finally they have taken the unit on 3rd March vide Service Rqst Bill No.[protected] and now they have given a feedback that the condenser coil is worn out and it has to be replaced, then gas has to be again filled in with a total cost of around 7000/- Net of discounts applicable for the ‘Summer ready drive’. On top of it, they give us coil warranty only for 3 months and for gas leakage only 1 month. What if the problem recurs in another six months? Does it mean since we bought this Samsung product, we need to keep investing again and again. We feel there is some technical issue with your manufacturing quality as this is the feedback given by most of the Samsung AC users. Request the Technical Head to bestow your attention and do the needful as otherwise we need to escalate the same to Consumer Forum to intervene and ensure proper quality assurance. Await your immediate revert.

to respected sir through this letter i want to draw the attention of concerned authorities towards fake supply of products of your brand to the customers. VIDHATA ELECTRONICS shop situated at opp.i.g. school, dhand Road, kaithal(136027) Phone:[protected] is doing this.product do not match your warranty condition. even the product provided by him has been stamp of your company.so, it is difficult to find original and fake product.even costumer go to that shop and say him to exchange the product and supply original product to him but that shopkeeper offer him personal warranty but refuse to exchange the product that costumer do many efforts but all were in vain.this lead to disrespect to your brand which is quite popular in market.So, you are requested to look over this matter aur take proper action regarding that.

Due to non-functioning of my mobile I gave it to this centre on[protected] After the repairment I recieved my cell, but aftr 15 days same problem re-occured...I paid bill of 6697.92(including service charge)...I re-submitted the cell at the centre but still my problem is unresolved. Resolve me... Regard, Avinash Srivastava [protected] [protected]@gmail.com

Dear Sir/Mam, I have recently purchased new Tab S(T705). I have also received message for the eligibility of Free Flip COVER which will be delivered at my current address. Purchase date:21.01.2015 I have not received the flip cover yet.I have called them so many time for delivery but they say that they dispatched the cover. When i ask for tracking n. Of my consignment then they refuses to provide no. and make some other excuses. So kindly help me in getting my flip cover asap. Address : Shikha Malhotra H.no. 457, 1st floor, Shakti khand 4, Indirapuram Pin code:201014 Note : I am attaching my invoice and received message screen shot for the reference. Your cooperation will be highly appreciated. Thanks

i purchased a samsungPS51F5500ARLXL TVon 4/11/2013 as per bill no 2226 Shiddas city arcade, mangalore 575002 serial no MR3X3PCD8003485 A few days back the said TV stopped working and i reported the matter to servise provider your technician inspected the TV and reported that the panel of the TV has to be replaced which will cost me around 25.000 rs and dint gave any genuine reasons for the fault, i belive that the TV supp lied to me is of a poor quality and the non functioning of the TV is due to manufacture defect hence i request you that the samemay be set right immediately with out charging me any more

There is electric shock on all the metal part of the fridge you are not interested for safety of consumers This is a major fault from your side. After I tried for several times and your service person cannot resolve the issue I am going for file a case in consumer court. Complaints 1 . Electric shock 2 . Electricity wastage. 3 . No safety 4 . Poor service Complaint no. [protected]

Dear sir i was buy samsung 32' H5100 Model on Oct 2014 just 5 month old TV now will face black spots on screen more than 5 nos spots in screen which can be visible on white screen than i call service centre after that engineer visited at my home & he will confirm that my TV panel having problem and this need to change i am surprise to hear that only 5 month old TV panel get defecvtive after my continues follow up till now my TV panel not replace please help us to resolve this issue.

I have bought a brand new refrigerator from Samsung dealer, from day one it is freezing the things in the refrigerator part, when contacted customer care they asked to get the product replaced . When asked them they said that their engineer will visit and make a report, after an engineer visit they said get the sensor replaced, being a renowned electronics company they are so lame that they didn't knew that it is the issue of thermostat..now they are not ready to replace the product nor refund the money.

I have ordered for 3 nos of Samsung 2600 mAh Power Bank @ Rs.299/- each vide Order No.AB1137547. The item was delivered on 20.2.2015 on COD basis vide Awb No.[protected]. But surprisingly, while opening the delivered packet it was found that instead of 3 pieces, there was only 2 pieces of Power Bank. Immediately, I lodged a complaint on the given Tel No.[protected] vide docket No.QRC 124289 dt.20.2.15. Since then, I have several times contacted on the above tele for redressal of my complaint, but no positive response came from them.
Therefore, immediate positive action is requested.
My email id is [protected]@gmail.com
& contact No. is [protected]

Hello there, I have purchase Samsung Galaxy Grand Prime on 21st feb 2015 from Vijay Sales (Borivali west) store. I had a problem with display which i got serviced at Santacruz West (Hi-Life Mall) service centre. After servicing i am having problem with the touch of the screen. I am unable to receive calls at once, type and also scrolling is a problem. Within 20 days getting a new phone serviced twice doesnt give a feeling of owning a new phone. I would request if you could replace my handset. I have been a loyal customer of Samsung. This is the worst experience. Pls help

Sir, I have purchased the above model of Samsung from reliance digital store college Square Cuttack odisha on 17.2.15. I experienced one manufacturing defect of four cracks on curves and due to which three more cracks have been formed on the charging portion and gradually increasing also the voice command is not working properly. Here I have attached two photos of it. Kindly issue a dap letter (as suggested by dealer) to the dealer for replacement of my mobile. My complain no. is [protected]. Thanking you, BM Sarangi . Mob no. [protected], [protected]