Samsung India Complaints & Reviews

I ordered a smartphone Samsung Galaxy mega 5.8 from Tradus.com on 21st Aug 2013. The seller was "supercamdeals". The product delivery was quick, so got the product in hand on 24th Aug. The box was sealed and upon operating the phone i found out the very first time that the ear speaker was not working. Only on putting the phone in loudspeaker I was able to hear the other person. When I demanded the seller for replacement of this defected piece, he refuesed to do so and insisted that he would service the product for me from samsung. I paid 21176 for this defect product and he wants me to give it for repair. I immediately rushed to the samsung service center on 26th Aug with the bills for claiming replacement. Since i was quick in reaching the service center after the purchase of the product, I got to know that i can apply for DOA upon which i will get a replacement of the product. I was atleast happy that I will get the DOA approval and upon producing that to the seller he will give me a new product. The disaster came on 26th evening from samsung that DOA cannot be done for this product as the product was an already used product that had a sim in it on May 2013. I fought with them stating that the piece appeared to be new and sealed but they insisted that they had their details on their server. I insisted to get the sim details or DOA from samsung. They said they will get back to me in 3 days but till now I am yet to get an update and they are not helpful. Everytime I call them they say reply is awaited from their Delhi head office. I just want to know incase the DOA is rejected stating that phone was used in May 2013, how can I sue the seller "Supercamdeals" who has given me a defected used product for a whopping price of 21k. I dont know what to do as I stand here cheated. Below are the contact numbers of the cheats: Tradus Order id : 10510230 Supercamdeals phone number : +91 [protected] Samsung Service center (Ambattur) :[protected] Samsung service center Bill number : [protected] Product : Samsung Galaxy mega 5.8 duos IMEI NUmber (dual sim) - 356899/05/041839/6 and 356900/05/041839/2 Tradus is a bogus site that allows cheap sellers like supercamdeals to make profit by selling used/defect products. Samsung on the other hand provides poor service to its customers. Please help recover my money or the genuine product.

I have purchased the Samsung galaxy tab 2 device back in July 2012. In Mac 2013 the device could not power up. I sent it for repair at the Authorized Samsung dealer in Gardens Midvalley. They say the motherboard has failed and got it repaired/changed. After a few month now in August 2013, the same issue happened where I can't start up the device. Sent it again for repair in the same center and they sat the motherboard again has failed. This time I'm no longer covered by the warranty since it ended 1 month ago. They told me it s gonna host me me 550 to get it fixed. I'm not willing to pay and called Samsung service center to lodge a complain on the quality of their product. They told me the motherboard condition could be caused by the usage. This is totally unacceptable to me. How can s device motherboard fail due to internet browsing??? They told me they can 'try' to apply for a discount for me to fix the issue but there a no avenue for me to lodge any complain. I'm totally dissatisfied with the quality of the Samsung product and how they re not willing to take full responsibility for their product defect.

I Purchased Galaxy Note2 (Order No : 1155636) under smart upgrade offer using HDFC BANK CREDIT card from Samsung India e store I returned my old phone and they told refund will be done in 1 month. Last month i reached the customer care and they said they i will be refund on august 16 but stil it was not refunded. My Order is 1155636

Name : JOSEPH MV Mob: [protected] E-Mail: [protected]@rediffmail.com Product: SAMSUNG KARISMA Washing Machine Semi-Automatic Single tub. Year of Purchase : 2002 at CHANDRAPUR MAHARASHTRA Model No : WS7500A31G/XTL Sl No. : 0007590T200113 Problem: Washing Drum broken. I had reported the problem to the Service provider at Chandrapur (MS) 2 months back. After 1 month he attended the breakdown are report that the Drum is broken and needs change with new one. But till date he has not do anything. Your kind attention is awaited. Thanking You, Yours Faithfully, MV JOSEPH

Name : MV Joseph Mob: [protected] E-Mail: [protected]@rediffmail.com Product : SAMSUNG KARISMA Washing Machine Semi-Authomatic SIngle Tub. Year of Purchase : 2002, From Chandrapur, Maharashtra. Model : WS7500A31G/XTL Sl No: 0007590T200113 Problem : Washing Drum broken and needs replacement. I had reported the problem to the service engineer at Chandrapur(MS) 2 months back. After 1 month he attended and report that the drum broken and needs replacement. But till date he has not do anything. Your kind attention is awaited. Thanking you, Yours faithfully, MV JOSEPH

Harrasment of Samsung service station 15 days back I got Samsung Grand, I was very happy to get a good cellphone from Samsung, just in 15 days the power button of the device became very hard to press. My wife went to the service station located near Borivali weststation. First of all She had to stand in que for about 30 min and as it was end of their working hours I.e 7.00 pm, they were asking to leave, when she told them that she came before the working hours they took my mobile and asked to pay RS.110 to get the mobile checked, she informed them that it's under warranty and the power button is hard to press they still insisted to pay RS.110. After taking the payment they opened the mobile and sprayed some liquid on the board and said that it's a water logging issue and it cannot be repaired she informed that the mobile is working properly the issue is just with the power button they asked to pay 7500 to change the motherboard. She asked them to give the mobile back and after they closed the mobile it's not powering on at all. This is really ridiculous and disgusting that they opened the mobile and made it useless for further use. I think that this is just a matter o[censored]ntrained technician sitting at the service station. They dont even know the meaning of LCI ( Liquid Contact identifier ), I am just complaining here in Facebook to see if Samsung guys can really help me fix the issue My first question is why am I being charged if the mobile is under warranty. My second question is that why did they made the mobile useless and closing and opening it. I would just like to say that if there is any water logging issue the mobile should not turn on and if it will turn on it will have a issue in display or touch and would not make the power button hard to press. I am attaching the invoice copy also for the amount I have charged with the untrained technicians. I hereby request you to kindly change the handset or else I would go beyond my limits to post regularly on Facebook and twitter about your brand attitude of not looking into consumers issue. This is really not acceptable and should also be taken care by consumer court and other blogs.

Hi,

Thanks for your representative Neetu Singh's reply against my mail Dt. 25th Aug,2013 and visit of your technician.

I am not satisfied with the kind of response/ reply I am getting from the company.

Even after my request through mail no visit of any Sr. Engineer to ensure that the problems which are coming in the machine, one after other will not arise in future.

With ref. to my earlier mail, It is again to recap that four - five months back also a technician had visited and checked the machine and repaired it.

And again new problem arise.

On the basis of previous bitter experience I do not have any trust on the kind of technicians representing SAMSUNG.

As a consumer why I bare with the problematic machine which is having problem after every 2-3 months.

I had spent to buy expensive washing machine of a brand like 'SAMSUNG' to get value for money and not to get involve in recurring expenses within 3 yrs from purchase.

Who will take guarantee that the machine will give quality/ error-free service and will not repeat another issue in next 2-3 months, if the actual problem is the quality problem of the product.

Kindly arrange to resolve my issue as early as possible.

Regards

Alok Anand

I am writing this complaint to convey to anybody intending to buy a Samsung refrigerator NOT TO buy it to save you years and years of pain. Especially in Bangalore, the Samsung service centres take the customers for a ride and dupe them giving very flimsy reasons. I shall give you one example. This is the gas recharge scam. your refrigerator would need a gas recharge every 2-3 years and you would be charged around Rs 2000/- every time. They on purpose do not do a good job on recharging so that they have a continuous flow of recharging money. I have spoken to many Samsung owners and other brands owners and the Samsung refrigerator service is the worst !!! One of the reasons given for this frequent recharge is that Bangalore has lot of drains and areas around the drains are more prone to gas leakage !!! Can you believe it !!!And you cannot even escalate this to anybody in Samsung because they know they have a product and service. The service especially is worse than government offices. Again warning you all. PLEASE DO NOT PURCHASE SAMSUNG REFRIGERATORS. Prefer LG or Godrej.

I want to share the uncalled behaviour of the staff of Samsung Smartphone Cafe, Continental agencies, Sector 11, Panchkula, Haryana.

We went to the center to get a screen gaurd of grand quattro which we recently bought online from samsung estore. The person showed us a samsung screengaurd which according to him was of 300INR. Initially we thought it to be on higher side but as it was Samsung product so we thought of going with it as we have the faith with samsung products. After everything done, when we asked for bill for the same, the attendent simply refused. The reason he gave us was that its a small product so samsung does not authorize us to provide bill for the same. When we inquired more then the second excuse they gave us that for a product less then 1000 INR they are not bound to provide any bill. When we informed them that according to government rules, they ll have to give bill reciept even for a product of Re 1. Listening to which he took cell from us and removed the screencover saying, we don't want to sell it to you and we better try somewhere else. I was completely shocked with this. When I told them that I am going to raise this issue with your higher authorities, he simply replied, Do what you want to do, We don't care.
I have been using several samsung products from cellphone to home appliances etc and never had such an experience while dealing with any of your representatives. I recommend that a strict action be taken against them as not providing bill is not only wrong but also illegal according to law.

Hello , I am Pardeep Nandal . I have purchased galaxy s4 last month and i did'nt got its cover with it . when the company sent it to me via DTDC courier they did'nt deliverd it to my address and returned back to the company . So its a humble request to you that please resend the cover so that i can personally receive it from the courier service office . (Order no. 49D-33860) Thank you

SAMSUNG’s ONSITE WARRANTY... i wonder if its of any use.. Its been more than 3 weeks, and I am running to market to get printouts even after having a samsung laser printer copier scanner at home. I have called them at least 10 times, sent several emails. No one arrives from samsung to repair it even after getting a ticket assisnged to arrange for someone's visit to check printer and repair/replace, as the paper is not feeding and no printouts. Samsung's inefficient customer care made me call them again and again and once I got to speak to a technician (else everytime they gave excuse that all techies are busy, u will get a call back).. I am not sure what to do with this machine now as samsung doesn't seem to honour warranty. s/n: Z6zzb8kc6e01v1 model: SCX-3401 date of purchase 16 nov 2012

I bought a SAMSUNG 32 inch LED TV (UA32D5000) in April 2012 from delhi. It worked fine for 15 months only. One day suddenly it started showing vertical line on screen. When contacted to the SAMSUNG service they checked and informed that Panel has gone bad and would have to be replaced. The cost of replacement is rs 16000 with just one month warranty. Service guy told that this a very usual problem with LEDs. I do not know what to do. I am not willing to spend 16000 again for something which may break again. Avoid Samsung TVs. Not worth. If buying buy with extended warranty.

Hello Sir/Mam,

I went to Samsung Service station "Maa Vaishnavi Servces,Vikas Marg,Delhi-110092" for my samsung phone repair on date 19th Aug 2013.
The executive has kept my phone and asked me to come for 3 days, When i went to take my phone after 3 days i checked my phone has still problem.
The executive told me that they were not able to fix the problem.

They guys asked for the services charges and taken Rs 113 from me as service. When i asked for bill they refused,but i taken my bill.

I want to know for 3days you kept my phone and was not able to fix the problem they why you taken service charges.

My Bill No is : Book No : 07 CR No : 334.

Please do the needfull.

thanks
Rajeev Pandey

Samsung Service Centre and Samsung Support Team Sitting on CEO Desk is a big Fraud. My handset was having the problem of Wifi not getting on and Battery discharging very soon. Due to which i handed over the handset to M/S Service Point on 25-July-2013 and they after re installing software said battery and motherboard needs to be replaced which will be done soon and i handed over set to them which on asking on 27-July-2013 returned me by saying that hardware will arrive on 3-4 August and they will give me a call back. i waited till 17-July-2013 and on 17-July-2013 when i asked service center they said hardware is not arrived i handed over handset to them and i was asked to check back by Monday by Centre head. Even i registered a complaint in CEO Office of Samsung regarding the same but they just send the email they they asked service centre and handset will be available on next day but nothing happens. Till Today 24-August-2013 i.e. a month passed away nothing is done and i wasted Rs 20,800 on a bull company.

SAMSUNG AIR CONDITIONERS ARE WORST. I bought a samsung air conditioner in april 12..with in a week its PCB failed..it took 15 days fight to get it replaced that too in summers..then just after its 1 year warranty expired,its compressor(5 years warranty) failed..they said we will replace it with out any charge but only charge 4 service ie 450/-..but when they actually replaced it they made a bill of 1800/-..i was shocked..they said 450 for service and 1350/- for gas..means why do i have 2 pay for gas..their compresor failed not mine..which had a warranty for 5 years..if their compressor fails 10 times then i will pay 18000/-???????

i bought samsung galaxy s 7562 about one month ago.it has charging problem,hanging problem,anytime it get switched off nd anytime it shows downloading screen but this time the major problem is charging problem.i went to the customer care three times in two days.i wait for long times to repair my phone but the employees are so lazy and their behaiour is not acceptable..after getting repair my phn it again shows the same problem nd phn is not getting charge.i cant waste my time everyday.it was so irritating to use this phone now.i want my money back as soon as possible.

Sir, I purchase LCD TV model no. LA32A550P1RLXL with serial no. 10263PCS200635B on 19/06/2009 by paying an amount of Rs.38,840/-. There is problem with the power panel in the LCD TV and on 10/07/2010, I have to replace the Panel Board costing about Rs.17,633/- and second problem on 01/08/2011 with changing the TCON PCB costing about Rs.2,000/-. Again, for the 3rd time, still facing the same problem and Service engineer is saying to replace the TCON PCB and Samsung Service Center @ Mysore is not repairing the TV inspite several complaints to both Samsung Customer Service Center and to Mysore Service Center. As a last resort, I am approaching you. Kindly help. The history of complaints is being enclosed as an annexure. Please relieve of pain of having a TV with poor performance. The product/complaint details are given below: Product Code Sequence No. Model Name Serial No. Purchase Date LCDTV [protected] LA32A550P1RLXL 10263PCS200635B 2009-June-19 Details of the complaints : [protected] [protected] [protected] [protected] Thanking you sir, Yours faithfully, Krishnamurthy Ramalingam [protected]

Hi I bought a samsung LED 3D TV Model: UA46D6600. Just after 17 months o[censored]sage it started developing horizontal lines and LED panel crashed. TV had 12 months of warranty period and just after crossing its warranty we got problem with the panel. its not due to any physical damage but because of some low quality or defective panel. When we reached out for service center and call support team. They sent us a quotation for 36 K rupees for changing the panel. This model cost 132000 INR and just after using 1 year we have to spend another 36K and we don't know how many days this new panel will come. Samsung is giving only 15 days warranty for the replaced component and if this goes of in another couple of months then we will loose this. Terms and conditions are framed by company and when we purchase a product these are not explained or pointed out by show room people. When we reach out with issue in panel nobody takes up the responsibility and they point out terms and conditions then. According to Samsung Engineers if a complaint comes after 30 days then its not due to quality of the product. All they need is just sell the product and fill the pockets. There is option for extending the warranty for 1 year but show room people pretend that they don't have any idea about this. Call support team and service team completely not in sync, call support team says replaced component have 3 months warranty and service center tells only if it is within 15 days they will replace the panel. A big mistake we did is buying this SAMSUNG PRODUCT. To me buying a Samsung product is equivalent to getting something from china market. No one knows how many days it will work and if it stops working no one will take responsibility.

I have been facing this problem since last 6 months. There is a black line covering half my screen and hence unable to watch the upper portion of my 40 inch LED TV. In May 2013, I had an engineer visit my place and he very bluntly concluded that we need to change the panel and the same would cost Rs. 24,000. This is not reasonable as in just 18 months of purchase, I need to spend Rs. 24,000 for repairs! This is definitely a case of selling a defective model. I really do not have the budget to spend so much at this point. Request you to please suggest a cost effective solution for the same. I have been using Samsung products and have due respect for the brand. Hope you care for your customers and believe in providing reliable products and services. Look forward to your response on the same.

I had purchased Samsung galaxy S4 on 30th June from a showroom at premium cost of 39,500 Rs. I still haven't got the S-View cover which was promised as a free gift, a simple accessory which is available on ebay for around 300 Rs. but company claims to be worth 2500, nevertheless, some cover pouch etc. should have been provided along with the phone at the first place, but one has to register online for the free cover, which I did, and it was assured to be delivered within maximum 45 days, but i haven't received it till now even after more that 52 days. I have sent numerous follow up mails to Samsung but with not even a single response. This is pathetic service from Samsung even for their highest flagship model.