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Samsung India Complaints & Reviews

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Last updated Mar 19, 2024
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Samsung India Phone Numbers

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1800 3000 8282
1416
544
1800 266 8282
334
220
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+91 89 3993 9899
644
318
+91 12 4488 2122
397
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+91 98 3502 2547
326
206

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Samsung India Head Office Address

2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43
Gurgaon
Gurgaon District
Haryana
India
122002

Samsung India reviews & complaints page 702

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N
Nikki
from Ahmedabad, Gujarat
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Horrible service/touch screen validity

Address:Mumbai Suburban, Maharashtra

Bought a Samsung Galaxy S4 a month back.
Within a week itself , a pixel on it's screen dissapeared.Immediately rushed to Mobile Store Powai store who without any efforts asked me to approach a Service Centre.I inquired about the address and they asked me to google it or refer yellow pages . A Grade service really!!

Went to a Ghatkopar Samsung service centre the next week.Waited for one and a half hours for my token...
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anupa30
from New Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Defective handset

Address:Jaipur, Rajasthan

I had ordered one Samasung Galaxy Quattro I8552 at India times shopping ( Online Shopping webportal of TOI Group) the firm is registered in the Name of A2Z shopping Limited. the invoice number is a2z/13-14/N/ DL / 11302845 & invoice Date is-6/06/2013.

My order was delivered on 8/06/13 in after noon.It was gifted by me to My father so it was a joyous moment in family. After few days it was observed that option key button...
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N
nishantag
from Kolkata, West Bengal
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service complaint

Address:Darjeeling, West Bengal

I nishant agarwal a resident of siliguri, west bengal, had registered a complaint for my air conditioner on[protected] on the toll free no. of samsung, for which they told that on[protected], i will receive a phone call from the service centre and then they will come to my shop for the service, but nobody called nor came to my shop, then today itself in the morning i.e.[protected], around 11am i called the service toll free no. and complained...
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H
hananhadiyawala
from Surat, Gujarat
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

worst phone and still no replacement

Address:Surat, Gujarat

my samsung which i bought in december 2012 note 2 device generated problems regarding charging so the service center at adajan surat staff replaced my charger cable which was promised in 3 days but delivered to me in 7 days but then still problems were unresolved..after 4 days of receiving the cable i took time from my schedule and went to service center as my problems were unresolved so the service center guy named "USMAAN" asked...
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Siddhant Agarwal
from Lansdowne, Uttarakhand
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Service center mishandling the laptop

Address:North 24 Parganas, West Bengal

I purchased a samsung laptop NP550P5c-S03IN .. its a High configuration and speed gaming laptop with intel core i7 preocessor but it is giving a lot of problems .. firstly overheating while playing even games for 15 mins it heats up like a heater with the keys and mousepad becoming unbearably hot,this reduces the life drastically.. many other problems are there too like loose flap ,slow performance,low battery life etcfor which i visited...
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awarenesscreator77
from Noida, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

SHAME SAMSUNG INDIA TOO MUCH HARASSING CUSTOMER FOR COMPLAINT REDRESSAL

TO,
THE CUSTOMER CARE CHIEF/CEO
SAMSUNG INTERNATIONAL HQRS.
INDIA AND KOREA.
SUBJECT:- UNSATISFACTORY AND LACK OF KNOWLEDGE BY OFFICIAL OF
SAMSUNG REFRIGERATOR, INDIA FOLLOWING COMPLAINT.
RELEVANT DOCUMENTS ATTACHED.
SHAME SAMSUNG INDIA TOO MUCH HARASSING CUSTOMER FOR COMPLAINT REDRESSAL :- REMINDER-I FOR EARLIER E MAIL AS SUBJECT “...
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ArifSyed
from Chandigarh, Chandigarh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

LED Panel malfunctioned within 2 months of warranty lapse.

Address:Pune, Maharashtra

We bought 40D5000 from Jumbo Electronics, Amanora Town Centre, Pune on 18 March 2012 but all of a sudden in April 2013 LED Panel malfunctioned. To explain further whenever we switched the power on. The picture doubles up for 1st 10 mins after that it corrected itself. I have attached photo taken for reference.

We called Samsung Service Engineer, he told LED panel has gone bad and it needs to be replaced. He said LED Panel will...
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P
Prabhushetty
from Coimbatore, Tamil Nadu
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received defect and illegal product

Address:Bangalore, Karnataka

Dear Sir

This is Prabhushetty .. I have booked the Samsung galaxy s3 online with Samsung estore on may 20th night and order number is 1131141. Received mobile on 22nd may evening. After receiving , checked box at night 10pm, its not having below things on the box.

1)IMEI number on the box,
2)bar code,
3) manufacture name,
4)year,
5)color of mobile and
6)content of box.
...
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P
ps_1982
from Mumbai, Maharashtra
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Faulty phone piece

Address:Bangalore, Karnataka

Faulty handset piece:

Hi,
I purchase a samsung handset )Model Galaxy ACE) and it started giving problem within first month of purchase. Post which i submitted it for repair and got it back. Immediately after first repair this handset again started giving problem related to frequent call drops and automatic phone switching off. I tried to use this handset for some months about when it became extremely difficult for me...
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P
Prashanth Chandiran
from Tumkur, Karnataka
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Promised feature not available

Address:Bangalore, Karnataka

Dear Sir/Madam

I had purchased Samsung ATIV Smart PC Pro (XE7001C-A01IN) SN: J9WA91DD200016 on 11th May 2013.

I have found that the model does not work with a sim card slot as per your website (enclosed pdf of the url). I had decided to buy the same only after looking at this as a base requirement.

I was unable to upload the pdf file of the webpage with date and time stamp, hence uploading part...
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wemahesh
from Bengaluru, Karnataka
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Poor and worst Service

Address:Bangalore, Karnataka

I was facing USB charging and hanging issue in my galaxy s advance phone, i was given it to Koramangala Service Centre (TELE NET SERVICE CENTRE), after 2 days they called me for phone delivery, when i got my phone still that charging problem was there and one more new problem i found is, it was not recognizing any sim card, so i gave it back to them for re service, today (12th June 2013) they called me for delivery, when i got my phone back...
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C
chadhapankaj89
from Delhi, Delhi
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Irresponsible & Unprofessional service staff

Address:New Delhi, Delhi

I am having a refrigerator of Samsung (model RT24BD), for what i have raised a complaint for non cooling on 5/06/13.And one technician (Rahul) came in evening and changed the "Relay" of fridge and said that the gas has also been released from refrigerator and concern person for filling gas will come next day morning 6/06/13, but no one came. I called Customer Care 3-4 time then one guy (Pankaj) came in evening on 7/06/13 and filled...
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A
anand.ashish1
from Chennai, Tamil Nadu
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Worst Customer Care Service from Samsung

Address:Bangalore, Karnataka

This is regarding the follow up from Customer Care addressing the issues regarding my handset. Every time I call them up, they are not responding with any solutions rather they hang up saying they will arrange a call back within 30 minutes or 1 hour. If I ask them to connect me to the concerned person or higher management then also they will not do it. No courtesy on their part that customer is calling you guys again and again and no one...
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A
anandshroff
from Mumbai, Maharashtra
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phone getting hanged

Address:No.B6, Shroff Apartment, Sodawala Lane, Opp. Axis Bank, Borivili West, Mumbai Suburban, Maharashtra
Website:samsung.com

I HAD PURCHASED A SAMSUNG galaxy note N 7000 ON 26 JANUARY-2013.FROM A SAMSUNG GALLERY IN KANDIVLI. SINCE THE DAY I HAVE PURCHASED IT IT KEEPS ON HANGING AT LEAST 3 TO 4 TIMES A DAY.EVERY TIME I HAVE TO REMOVE THE COVER AND THE BATTERY TO RESTART IT.I HAVE GIVEN THE PHONE TO THE SAMSUNG SERVICE CENTRE BUT IVE STILL GOT THE SAME PROBLEM I. IHAVE DELETED ALL THE APPS IN THE PHONE BUT IT IS OF NO USE.I AM ABSOLUTELY DISSSATISFIED WITH TH SAMSUNG...
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V
vettrivel.nallathambi
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Product Performance / Poor Customer Care

Address:Lloyds Rd, Royapettah, Chennai, Tamil Nadu 600014, India, Chennai, Tamil Nadu
Website:samsung.com/in

I have purchased a Samsung Refrigerator RT36FDJFALX on 21 MARCH 2013 from S.S.Annamalai Enterprise, Thiruvanmiur, Chennai-600041. With in a week, we faced many problems with the newly purchased Samsung Refrigerator RT36FDJFALX. I have launched a complaint on 16 APR 2013 for the same via SAMSUNG CUSTOMER CARE[protected],[protected]. The complaint number is [protected]. Still the problem has not resolved ( two months as of now ). We have...
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chadhapankaj89
from Delhi, Delhi
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

no solution after complaint

Address:Lloyds Rd, Royapettah, Chennai, Tamil Nadu 600014, India, West Delhi, Delhi
Website:samsung.com/in

I have two door samsung refrigerator which was stop working on 5/06/13 (Wednesday). i raised a complaint in customer care, they booked my complaint and send service guy on same day for repairing. he changes the relay from my refrigerator and said that gas has been released from refer so the gas filling guy will come next day morning. but no one came, i was keep on calling in customer care they said guy will come tomorrow. On Friday Pankaj...
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Hemal1751986
from Ahmedabad, Gujarat
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Not getting proper service from company's service department.

Address:Lloyds Rd, Royapettah, Chennai, Tamil Nadu 600014, India, Ahmedabad, Gujarat
Website:samsung.com/in

I have purchased refrigerator 5 years back.
I am facing technical problem of cooling. It is not providing cooling properly.
I am complaining since 20 days but not getting any firm solution from any of your service rep.
you service rep. has takes the refrigerator for gas feeling saying that cooling problem has occurred due to gas choking in circulating tube.
They kept fridge for two days and return. but immediately...
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Surya Narayanan
from Tiruchirappalli, Tamil Nadu
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Poor service

Dear Sir
I have purchase your products in the year of 2010. I am having problem in taking print out while printing it is coming background whatever printing at the top same copy at the bottom of the page. I have made complaint over by phone (TOLL FREE) your service engr Mr. Naresh Kumar (MObile No.[protected]) attended on February 2013; till date not clear the problem. First time he came for attend the work and says that to check...
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Chetan jain74
from Mumbai, Maharashtra
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

NOT WORKING

Address:Mumbai City, Maharashtra

DEAR SIR,
I HAVE BUYED SAMSUNG LED 46' SMART TV (UA46ES6220) FROM BANGKOK IN THE MONTH OF NOVEMBER END 2012 & GOT IT INSTALLED IN DECEMBER AT MY RESIDENCE IN MUMBAI. BUT UNFORTUNATELY THE TV IS SHOWING TOTAL BLANK FROM LAST 15 DAYS . I HAVE CALLED THE LOCAL SAMSUNG CUSTOMER CARE AUTHORITY BUT THEY ARE NOT GIVING ANY RESPONSE & THUS I AM LEFT WITH NO SERVICE , INSPITE CARRYING THE SAMSUNG INTERNATIONAL WARRANTY....
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Ameer Syed
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NOT ACCEPTING WARRANTY

Address:Mysore, Karnataka

Myself Ameer Syed Having taken SAMSUNG-LCD/43E400 on 12 June 2012 feeling very disappointed by the response given from Samsung authority , as my TV suddenly started burning even though it was switched off. Later got to know from the cable operator that, there was some problem in the TV. Soon after , we reported this to samsung authority. But they are not agreeing after investigation from past 12 days. The most sad part is i' am claiming...
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