Samsung India Complaints & Reviews

Hi,

My refrigerator's compressor not working since 2-3 months. The customer care team in Faridabad are replacing the compressor every time, now it's 6th time when the compressor not working within 2-3 months. Samsung claim that refrigerator is stabilizer free but as per customer support team we have purchased the new stabilizer, but the problem still same. The customer support team are not able to find the root cause, he just wasting my time. I'm really frustrated to get the support from Samsung support team.

Kawaljeet singh

R.N.MATHUR , Delhi 23rd June 2012
I purchased a samsung galaxy note phone (GT N 7000) from HI Life solutions Delhi on[protected].Samsung has to delivered a sennheiser headphone to me by courier. But more than one month has passed but I have not yet received the headphone.My phone IMEI No.is 359548/04/793958/7
Now they says phone is returned by courier due to wrong address.when I cotact Bluedart Courier they told Samsung has neither written my correct address nor my telephone number which can help in locating addressee.
I have written three letters and sent several e-mails to samsung but no action and I am Still waiting for the head phone.I have also lodged complaints with their customer help line but no action.Is it a poor admin. or missmanagement or no coordination amongst Samsung staff ?
Now I hope they will take a quick action

I bought a new Samsung single door refrigerator one year back from Mohali(Punjab). Just after a month I observed there is some cooling problem and my refrigerator does not cool sufficient enough. Then Engineer came to my home and did some verification. Finally they took my refrigerator to the workshop and they said they have changed the GAS now refrigerator should work fine. Now I am again facing the same cooling problem. I logged a complained regarding. The Engineers are coming to my home but they are unable to fix this problem. Every time they assured they will fix it but unable to do so. I am suffering a lot in this scorching heat season. It looks like sold me a default refrigerator and I really want to replace it now. Please help.

Here is my Samsung complaint number for your necessary action #[protected]#

Thanks

Vinod Joshi

[protected]

Camera is not working. Whenever you want to click a image you will get a message in camera option that "camera failed".And also the cellphone get heat while charging. When. I went to service center they told me that you have purchase it on 13/02/2011 and your warranty period is over.I was shocked. As I have bought on 13/02/2012. On the date 13/02/2011 this model of samsung GT-S5360was not released in the Indian market at all.What will I do...?

sir my cell was stolen by someone near by kattpadi while coming from Tirupathi to Bangalore today along with sony digital cam and my hand bag. so ples trace out the cell : B 5310- [protected] and mutilate its working...and i hav already blocked my cell no. which is [protected].

please do the needful and take the action as soon as possible.

Dear sir/mam,
I bought a samsung 22 inch LCD on oct 2011 from Gupta Elecronics, Manimajra(Chandigarh). During purchasing he(Gupta) told me that you can install your LCD in wall as free for first time within one year. After that I contact to samsund cust care on 21 Jun 2012 at [protected] no. and tell him to my request as given Ref no. is - [protected]. After one Chanding Cust care contact me and told that This installation will not be free. I told him plz check with Dealer(Gupta) and come back. Again after 10 mints he contact and told same story. I also Contacted to Mr. Amitji([protected]) and told him all story. Now nobody reply.
Samsung is very reputed company.
I can't leave.
Plz do needful help.

KR CHAUDHARY
[protected]
kalu.[protected]@gmail.com

I have purchased the new SAMSUNG Galaxy S advance - I9070 handset on 3rd June ,2012. I don’t know what kind of quality assurance has been used in manufacturing of this handset but it’s really pathetic to have been associated with Samsung. Below is tragic tale of which I have been victim.

From the very first day itself, I have been facing Network problem due to which my phone losses its network signals occasionally and I am unable to receive or dial any calls during that interval. After repeatedly facing this issue for 2 days, I reported the issue to the Samsung Authorized Dealer on 05.06.2012, from whom I purchased the phone and the Samsung Sales representatives present there told me that the issue is with my Airtel SimCard and I should get a new Airtel SimCard of 64k for my phone to resolve the issue. Next day I purchased a new Airtel SimCard of 64k for my phone but still the problem didn’t got resolved.

I monitored my phone for next 2 days but my phone kept losing the network signals occasionally. So then I went to the Samsung Service Center located in Sector-18, Chandigarh and reported the issue to them on 8.06.2012. They diagnosed the phone and told me that the issue has been resolved(updated software -All the data on my phone was deleted). They returned the phone to me on 12.06.2012.

Next few days I again monitored my phone but it still loses the network signals occasionally. When the phone is unlocked the signals are restored. During these days when I used internet on my phone through Wi-Fi, then I found another major issue, that the Wi-Fi is also not working most of times. The phone displays the Wi-Fi network signals and is properly connected to the Wi-Fi network but the internet doesn’t works most of the times. I also tried restarting the Wi-Fi Network, Phone as well as Wi-Fi on my phone but it didn’t help. Then after some time it starts working on its own. I have been repeatedly getting both these issues.

So on (18.06.2012), I again went to the Samsung Service Center located in Sector-18, Chd and reported the issues to them. They have again kept my phone for rediagnosing the issues. They also suggested me that I should change my service provider from Airtel to any other Service provider which means that the SAMSUNG phones don’t work with AIRTEL SimCard. If this is the case then this information should have been shared while selling the phone so that the customer is aware that this phone won’t work with Airtel SimCard.

They are still diagnosing the issue as on(22.06.12) and have not returned the phone till now.

The after sales service of your team is very negligent. I had been misleaded from the day 1 by your service team on changing of the SIM cards(64k/32k). Those people won’t disclose any information which is beneficial for customer and in turn behave as if the things are quite simple.

I had spent more than 21000 bucks keeping in mind the brand value of SAMSUNG but I was not aware that in return I will get defective handset and poor Service from Samsung which is causing mental agony and pain to me right from the DAY 1.

I really feel cheated and very much disappointed with the Quality of Samsung I9070 phone. I don’t know what kind of image SAMSUNG is putting up in a market full of competitors.

Sir, This is to bring to your kind notice that I bought a samsung GALAXY Note GT-N7000 mobile on 29/05/2012 from Arrow Telecom, Shop No. 739/2, Link Road, Main Market, Faridabad Old, Bill No 9976,(TIN No. [protected]), IMEI No. [protected]. The dealer told me that I would be getting a free gift offer with in a week's time but till date I haven't yet received any gift. On asking the dealer again, he replied that the gift comes by lottery system and now the offer no more exist's. SIR I am extremely disappointed by this irresponsible/cheating behaviour of the dealer as I have been told by another dealer that there is no lottery system in FREE GIFT OFFER and every one buying this particular mobile would get the gift. He also told that my dealer should have made arrangements so that I should have received the gift at my home address by now. SIR I think that the dealer had cheated and befooled me and that the dealer has kept my gift. It is thereby requested that an early action in this matter is requested so that the customer's trust in your company is maintained and I may receive my gift at my address i.e. GURMEET SINGH CHABBRA, 294 sector 31 faridabad Haryana 121003. Phone No.[protected]

I bought a split Air conditioner ,model no.ASI18FJ,from Gaylord Emporium,19-B,Rajpur Road,Dehradun.on 22 April 2008. They are Exclusive Samsung showroom.On 27/04/2009 the first complaint about this Ac was dealt with.I paid rs.1576/-for the repairs as the warranty period was over ,ie.22/04/2009.A second complaint was filed with the Samsung customer care for the same fault on 24/06/2011 but had to be withdrawn on 13/07/2011 as I was leaving Dehradun for some work.On 26/09/2011 the complaint was re-registeredwith Samsung customer care.On 13/10/2011 the repairs were carried put,apart replaced and I paid rs.2321/-As dehradun is cool from Oct.to April ,the Ac was not used.I came to dehradun on 17/05/2012 and found the Ac giving me the same problem.I again contacted Samsung customer care and registered my complaint on 18/05/2012.On 22/05/2012 the engineer from the authorised service center removed the Ac and took it to the workshop saying a part has to changed.They kept the Ac with them till 15/06/2012 and then returned it without repairs.I talked to Mr.Mukherjee ,Samsung representative in dehradun,but so far there has been no progress.Due to the negligence of these people we have to spend the peak summer without an Ac.I would like strong action be taken against such poor service where the customer suffers even after paying them so much.Also I'd like to know if I can take them to consumer court.What will the procedure be and if you can provide me with phone nos. Thanking You .Mrs.Prabha Pasbola

I have purchased a samsung make refrigerator Model-RA19FDLB from your registered dealer Sharma Electronics, jamalpur,Bihar on 21st March 2012. There is cooling problem in the refrigerator since the very first week of its purchase. Initially after repeated complaint to local customer care office, Bhalapur, Bihar, service engineer visted the complaint and repair the refrigerator and said oil has trapped inside its capillary. But after one week agint cooling is stopped completely inside the refrigerator. Complaint has been registerd on your local customer care office, Bhagalpur as well as Delhi customer care on 30th June 2012. But the customer care response was very irresponsible. After repeated calling to customer care office & service centre, your service engineer has visted the complaint and said that problem is inside the refrigerator and it can''t be repaired. so I have sent the refrigerator to the Dealer. But dealer and as well as local customer care centre ,Bhagalpur is not ready to replace it.
Refrigerator is defective, so it must be replaced.

Sir,

Sir,

Is there any strike or blackout in Overnite as the consignment delivered from

Ranchi on 16.06.2012, 18.06.2012, 19.06.2012 yet not Received at Bokaro

till today 20.06.2012 .Pl. update.

Details-

doc n0- [protected] dt- 16.06.2012

I have been asked to collect the items personally from tommorow as your Bokaro Branch has
no manpower to do the same.

Pl. ldo eedful.



Thanks,


Telelink
Samsung Mobile Service Centre
Bokaro,
[protected]

I bought Galaxy Note on 1st June 2012. There was a offer that i will get Sennheiser Headphones free with it till 2nd June 2012. I bought this phone from Mobile Store. They registered IMEI number of my GalaxyNote on 1st June2012 and said that i will receive headphones in 15 days directly from Samsung. Now its more than 15 days, I called customer care many times but no one picks up the call. I emailed them as well but no response from Samsung.

Could you please help me to get this issue resolved.

IMEI Number : [protected]
Date Of purchase: 01 Jun 2012

I have attached the online registered screenshot for my GalaxyNote.

My Name: Prachi Dwivedi
Email ID: [protected]@gmail.com

Hi team,

This complain is in regards to the Non receipt of order from Shopclues.com.I had ordered a Samsung 8gb memory card and made payment through Debit card on 08th June 2012 and on the site they had mentioned delivery in 6-8 days but even after 10 days i haven't received my order.My order number is 1200318 .Team kindly intervene in this because even after sending mails to them nothing is working out here.kindly do the needful.

To
The Head of Customer Care Division,
Samsung Customer Service Division,
India.
Sir, I have register my complain with Samsung Customer Care Division on 13/6/2012 vide Registration No [protected]. I had been assured that with in 24 hours engineer will visit my home for necessary serviceing of my Samsung Tv. But it is a matter of regret that till 18/6/2012 no body from Samsung
Service Department has complied.
I request you, please do the needful considering the reputation your company.
Yours faithfully,
Tapan Pal,
33A, Sahara Kali Bari Sarani,
B.T. College , Kol-133,
(M) [protected]

Dear sir,

I have purchased a Samsung B7722 mobile from poorvika mobile(p) ltd madurai on
31.10.10. Now my mobile have a on/off switch problem ,due to this issue
i gave my mobile to your authorized service center in madurai for servicing purpose..At first they said it was a minor problem & we will rectify the same in 2 days.After 2 days I call to the service center and ask about my mobile and they replied it was a mother board problem and its takes more coast to repair it.

Your mobile product resale value is very low of cost. I get information about the resale value of your mobile product is too low. So that kindly look in to this matter.Kindly take return back my mobile phone in second hand and give a resale amount.

I'm available in my personal mobile no:[protected]

Thanks & Regards,

S.Ramani,
Service Controller,
ABT Maruti,
Madurai Service




Reff:

Phone Serial No :
Date of Purchase :
Purchased dealer :
Model :

I'm Available in my mobile no :[protected]

With Regards,

S.Ramani,
Service Controller,
ABT Maruti,
Madurai.

This Samsung refrigerator is a horror show, everything that gets into it is full of fungus in no time , as it just does not cool. Despite my repeated complaints (3 in the last one month) , so called engineers ( who don't even have the knowledge of a primary school pass out) , who just come, fiddle with the refrigerator, make tall bills and always promise that it will start cooling in 1 hour. That one hour never comes, as it never cools.
To add fuel to fire , when you call their customer service number , they are just taught one sentence " I apologise for your inconvenience" , I think they should keep the slogan of their company as apologise, as who so ever buys Samsung products , will be only given a bundle of apologies , while that product stays with you.
I started buying Samsung products in 1996, when Samsung had just made an entry into India, the quality of products has gone down tremendously , and their customer service and after sales service is non existent, anyone who buys Samsung products , should do so at his own risk, as the products will just not do what they are supposed to do, for example, refrigerator will heat, mictowave would cool, ac's would act as hot air fans and Televisions would be just used as a showpiece.
Not only this refrigerator experience, but all products of Samsung are bad and there should be a legal action against this company.
I expect someone from Samsung to contact me immediately, as the customer service cell only apologises, it does not act.

ac not doing cooling and suddenly stops working.

I was browsing through "Samsung Apps" in my Samsung GT-C3312 Mobile for downloadable games.

As I was browsing through the site "http://202.87.41.147/samsung/...", I came across two games - "AlienMassacre" and "Cars2_GM". I clicked on the games on after another, to check out, if they can be downloaded.

Shortly thereafter, I got two (2) SMSes stating that I have been charged Rs. 100 (i.e. Rs. 50 and Rs. 50) for downloading the stated games.

But, in reality, NO DOWNLOAD HAD TAKEN PLACE. I had thoroughly checked my mobile for any downloaded files but, did not find any. Also, there was no "DOWNLOAD CONFIRMATION DIALOG BOX" displayed by the mentioned site.

Please note that, I am an Airtel subscriber and incident took place on 16-June-2012.

Hello All,

My name is Achin Jain and I am residing in Delhi. This is to inform you that I bought Samsung Galaxy Note (GT-N7000) Mobile phone on 20th February 2012 from Spice Hot Spot, Laxmi Nagar, New Delhi-92. The phone quality and features are very good and I was quite happy with the performance of this mobile. Samsung Installed Android Version 2.3 in this mobile phone when I bought this product and now they have launched Android 4 for this phone which is upgraded by me for my mobile as well but after upgrading the phone starting making issues like heating problem, very low and worst battery backup, Hang issues etc. I visited Samsung Authorized service center at M.S. Electronics, Madhu Vihar, Patparganj, Delhi-92 and they reinstalled the software and said everything will be fine but I still faced the same issue. I visited service center again and tell them the issue and they submitted my phone for 2 days and said everything is fine from our end but they reduced the brightness of phone, forcefully close and uninstall all the application from phone and said we used this phone for the communication and its works fine with long battery backup but this is highly unacceptable as I have spent Rs. 32, 200/- to use all the personal as well as official features of this phone if, I need mobile just for communication so better I should go for Nokia 1100. I visited the center again and they refused to help me Mr. Kaushal (Manager of Service center) start behaving rude with me. I registered my complaint to CEO office of Samsung as well as Support center of Samsung but now they are continuously calling me for knowing the issue and last time they said the case has been registered with the replacement department and you will get the new product but no response received. They are just giving me an excuse again and again but not ready to replace their faulty device which service center is also not ready to repair. I want immediate action regarding this case so that they should resolve my issue and they should know the importance of customer satisfaction. I request you to take very strict actions as I want urgent resolution of my issue and I want replacement of this mobile phone. Please check the below details of my mobile phone and do the needful.
This is my humble request from you to resolve my issue asap. Service center is not able to resolve the issue and your department committed me for the replacement but now they are not ready to resolve the issue. Every time I am just receiving calls from Samsung different department but everyone have different excuses. This is not at all acceptable. I am a service class person and spent lot of money to buy this mobile but facing lot of issues. Why Samsung is selling their products if they can’t resolve the customer queries???????????????

Mobile Details:

Model: GT-N7000 (Samsung galaxy note)
Date of Purchase: 20th Feb 2012
Shop: hot Spot Mobile store, Laxmi Nagar, Delhi
Rated 3.7v - 1000MA
SSN: N7000 GSMH
FCC ID: A3LGT1920
IMEI: 351823/05/236430/4
S/N: RF1C205AKTA

Battery Details:

GB/T[protected]
EB615268VU 2500MAH
S/N: TH1C128NS/6-B
3.7V Li-ion Battery
2012.01.28

Thanks
Achin Jain

please give me my last ten call details its urgent and details about last location where it is switched off by someone it is very important for me and my contacts are most important i m used sim of tata docomo my mobile no is [protected] and imei no is [protected] please its urgent and it is losted in morning