I am filing this complaint against Samsung India regarding a "Deficiency in Service" and "Unfair Trade Practices." My Galaxy S23 (Model: SM-S911BZGCINS) developed two permanent vertical green lines on the display immediately after installing the official software update on April 8, 2026.
Facts of the Case:
Device Condition: The phone is in pristine condition with zero physical or liquid damage.
Timeline: My warranty expired on March 18, 2026. The hardware failure occurred just 21 days later, following a mandatory software update.
The Forced Charge: I visited the authorized service center, The Megatron Communication (Tiruppur). Despite this being a globally recognized manufacturing defect, the center refused a free replacement and forced me to pay ?11, 872.82 (Service Request: [protected]) to make my phone usable.
Legal Basis for Complaint:
Internal policies and recent reports from April 2026 confirm that Samsung India has extended a "One-time Free Screen Replacement" for S21, S22, and S23 series devices affected by green lines for up to 3 years from the date of purchase, regardless of warranty status. My device is well within this 3-year window.
Forcing a customer to pay nearly ?12, 000 for a defect triggered by the company's own software—while other users are receiving free replacements for the exact same issue—is discriminatory and exploitative.
Desired Resolution:
I am seeking a full refund of the ?11, 872.82 repair cost paid under protest. Was this information helpful? | 
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