Pre-ordered the S26 Ultra on 7th March with a promised next-day delivery as per Samsung’s website. That “next day” first moved to 13 March, and now to 10 April. Truly an Ultra-fast delivery experience.
While Samsung proudly advertised next-day delivery, the timeline has now stretched to 34 days after placing the order. Contacted customer care multiple times, but no one could justify the delay. Every time I requested to speak with a senior executive, I was told they were unavailable. Call-backs were promised repeatedly — but not even one happened.
After getting tired of waiting, I called again and insisted on escalation. I finally spoke with a senior executive for almost an hour, only to learn he couldn’t resolve anything either. The explanation for delay? A “bulk order.” Seriously? If bulk demand impacts delivery this much, why promise next-day delivery in the first place?
In an era where Amazon delivers in a day and Flipkart within 2–3 days (even for low-value products), delivering a flagship device in 34 days — with no accountability — is disappointing. And honestly, who knows if this will get pushed to June next.
Thanks, Samsung, for the ultra-rich customer experience for hashtag#S26Ultra. Hats off.
Since a week I'm continuously writing and calling Samsung but no effective communication/resolution by Samsung so far, not even bother to call me.
#CustomerExperience #Samsung #SamsungGalaxy #GalaxyS26Ultra #DeliveryDelay #Ecommerce #CustomerService #CustomerSupport #Disappointed Was this information helpful? | 
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