Samsung — Vertical lines on my samsang S21 fe device.

Address: Gurgaon Sector 43, Gurgaon, Delhi

I own a Samsung Galaxy S21 FE, and after a recent software update, a vertical line appeared on my screen and is increasing till the date. My phone was functioning perfectly before the update, and it is clear that the issue was caused by the update itself, not any physical damage.

I visited a Samsung service center, where I was informed that I am ineligible for a free screen replacement because of minor physical damage on my device. However, the physical damage is unrelated to the screen issue, as the problem only started after the update.

Since this is a defect caused by Samsung's software update, I believe I am entitled to a free screen replacement. If Samsung refuses to provide the replacement, I request an official written response stating the reason for this denial. Please provide this response via email at your earliest convenience.

If I do not receive a written explanation, I will be forced to escalate this issue through the Consumer Court and other relevant authorities. I hope to resolve this matter amicably and look forward to your prompt response.