Samsung — VRF Aircon

Address: Jaipur

I have bought Samsung VRF Aircon from their Dealer Ken Energy Pvt. Ltd. The Said Units are installed but Wireless remotes not provided past 3 months. Have been regularliy reminding the Dealer but all unheard. Now past 10 days have filed Complaint with Samsung Website / Complaint Department which they assured would be resolved soon but still No Solution. Even wrote an Email to CEO Desk. Got a call from his Assistant Mr. Paras who first of all says Why did you buy from Dealer - you should have bought from us directly. Then why doeas Samsung even appoint Dealers ? Besides calls saying we are Sorry for inconveience No Solution is being done. I am getting the feeling that I am being robbed with Samsung & Ken Energy - all are hand in glove.