Sangeetha Mobiles — Moto G5 Plus

Address:	560092
Website:	[email protected]

Purchased a moto g5 plus phone and a airtel sim from sangeetha mobiles @ r t nagar bangalore on[protected] evening. The sales person opened box and tried to insert the new sim and with a difficulty he finally inserted it. Sim was not working. They told as the sim is not yet activated, it will start working once it is activated and for activation it needs minimum 24 hrs. I said ok and came back home along with the product. Even after 24 hrs the sim was not working.

I have decided to insert a new sim since the new one is not activated. I opened the sim tray and noticed the new sim got chip off and damaged and by that time, it was night 10 pm.

I inserted a new sim in the other slot and waiting to get the signal, it has detected the sim and prompted to restart the phone.

I have restarted it and again no signal on the phone.

On[protected], took the phone to sangeetha mobiles at r t nagar and explained about the issue. The checked and told to take it to the service center.

I took it to the motorola authorized service center at rajaji nagar and the service engineer came with the diagnosis as the sim slot is damaged and it is a physical damage which does not cover under the warranty.

They have suggested to take it to the jayanagar service center for repair and in jayanagar service center they have given estimated repair cost of rs 2000 and 7 to 15 working days to get it repair.

!!! New phone, a single call is not yet made out of that phone and need to pay a penalty of rs 2000 for the physical damage!!!

!!! The sim slot got damaged while inserting the sim itself due to the force to insertion. When i asked this in sangeetha mobiles, the told as they can not be responsible for that.!!!

!!! If they are not ready to take any responsibilities, why should they take the initiation to insert the sim!!!

!!! Feel very unhappy about the bad service of sangeetha mobiles!!!