Sangeetha Mobiles — smartphone purchase, no refund or delivery till today.

Website:

www.sangeethamobiles.com

To whomsoever it concerns,

I had purchased a smartphone from sangeetha mobiles website on 29th april 2020. The delivery date was 3rd may 2020, however it was not delivered. Tried reaching customer care several times & at last it got connected on 5th may 2020 & they said delivery would be delayed. Hence, i asked them to cancel the order & help me with refund but they said i will have to send email for cancelling the order.
Hence, i have sent them an email on 5th may 2020 with order details. But till today (I. E., 01st june 2020) there has been no response to none of my emails.
I had called customer care & it would take minimum 20 minutes for the call to connect & once its connected the executive would say i have sent an email and you will get an update by today end of the day (This has happened for 5 times now). Finally today an executive picked the call & i asked her to connect me to her supervisor or provide an escalation matrix or number. She placed me on hold saying i am transferring the call to higher authority & the call was on hold for 10 minutes & it got disconnected. Now from past 1 hour i am trying to connect back to customer care & none answers.

Worst experience ever from any of the stores. I have purchased smartphones only through amazon, flipkart, etc. I haven't faced any issues like this before.

Whoever, is reading this email, i would request you to do the needful as its already 1 month for refund & no update as to when the refund would happen. I am in a bad situation due to lockdown & its really urgent for me to have the refund.

Thanks,
Manu
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