[Resolved]  Sangeetha Mobiles — Very very worst service giving to the customer

Address:

Chennai, Tamil Nadu, 600106

I’m saravana kumar. S. I had purchased samsung galaxy grand 2 in last 17.08.2014 to my father name in our arumbakkam branch. I’m already given service for my mobile to your sangeetha mobile service team, first there lady call to me your problem was rectified sir. I asked to her motherboard was replace or not? She told to me ya sir it replaced battery only want to replace. Battery not covered under warranty so, you have pay for that. I told ok no problem i pay for that. After someone call for when you pay for battery amount. That time also i asked to him problem all rectified & motherboard replaced? He told problem was rectified sir. But, motherboard not replaced sir. I ask why you didn’t replace? Someone told replaced. Now, you are telling not replaced. Which is correct? After they checked the system data details and told to me, problems are rectified sir not necessary to replace sir. Battery only want to replace then only low charge complaint i’ll arrest sir. It l’ll charge rs.1010 or 1110 something i forgot that. I pay get my mobile & new battery.
I want to know who is serviced my mobile. I want to talk to him. Because, he didn’t did anything in my mobile. Simply put software update and send to the customer. Till date i didn’t open that battery seal also, my old battery was working superbly. Then why they told to buy for new battery? Customer told charging or low battery problem means you told want to buy new battery? This kind of service only you are giving to the customer? Your service people not check mobile?. And lot more complaints came now. Complaints are given below. What the solution for that? What action taking for your service team for this? I need reply for this….