Sansui India — 40" full hd led | |||||
Dear sir/madam, Please find herewith scan copy of invoice, guarantee brochure, and receipt of service charges. Actually we registered complain of fault in 40” led full hd sansui tv. After a week mr. Sabbir – bhalej, engineer (Mo-[protected]) came at our home takes some pictures of led moreover, we paid rs. 1, 500/- service charges to him. And said please follow up with khushi service centre, anand (Mo-[protected]) later than a week we got our complain number ahm[protected] and said it will be solved within a week, after that said take more time and give us contact details of mr. Sunil vora, ahmedabad (Mo-[protected]) we continuously follow up with him from last 10 days but no response than again provide us number of mr. Sunil zaware, ahmedabad (Mo-[protected]) finally i follow up with him from 29th august -2017. He said give us one day we can coordinate with warehouse and inform you. But in morning many times call him he didn’t take a call and finally gave us mr. Rajkumar, delhi (Mo-[protected]) in a whole day he said i will conform you in a hour but till end 5.30 pm of 30th august – 2017 no progress and then again give us a number of mr. Manoj, gandhinagr (Mo-[protected]) in conference call again same story mr. Manoj also said we will say you by tomorrow after 12.00 pm at the end no result. Very unfortunately, it is ridicules experience in my life ever. Not only about your quality but service too. If possible than please help us and replace the tv within a week. Our family is suffering since more than a month. And you can understand the situation nowadays; tv is only a way of entertainment of my family. Similarly i taken a guidelines from on line consumer help and got the complain number from there also. If any failure in product by time, quality (Not under product led of existing model) or else. I will definitely take a legal action with claiming of below mentioned compensations. 1) get back your product and back full payment of the same. 2) whatever duration under maintenance cable charge for the same period. 3) advocate fees, service charge paid of rs. 1, 500/- 4) telephone, internet exps 5) travelling and conveyance exps 6) lastly mentally harassment compensation 7) other if any. So change a tv within a week or get ready for legal action. This is for your information and further action. Thanks & regards, Ketan kumar patel Was this information helpful? | |||||
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Sansui India customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Your company is not only fraud but cheater also in terms of product quality and service. Even your staff also like same and plays with customer’s emotion. I continuously follow in this matter from 27/07/2017 with staff (Rohit, Khushi Electronic, Sunil Vora, Sunil Zaware, Manoj Verma, Raj Kumar - Delhi, Akash Head Office.)
Your team is totally useless and given different types of excuse to me. I am last intimating for 48 hours from 21.09.2017 at 9:00 AM. If I am not getting any positive approach i put up the file. I already discuss with consumer court officer (Mr. D. Gupta) and we will final advocate after two days. Now onward, I am not waiting for more than 5 days for replacement of 40” FULL HD TV otherwise give me my money and take your product back.
Your team is totally useless and given different types of excuse to me. I am last intimating for 48 hours from 21.09.2017 at 9:00 AM. If I am not getting any positive approach i put up the file. I already discuss with consumer court officer (Mr. D. Gupta) and we will final advocate after two days. Now onward, I am not waiting for more than 5 days for replacement of 40” FULL HD TV otherwise give me my money and take your product back.
Videocon Industries Customer Care's response, Sep 22, 2017
Dear Customer (ketankumar1804),
Information about your complaint number or your contact number is still awaited from you. Please contact us on [email protected] with the necessary details for any further assistance.
Regards,
Sansui Customer Support Team
Information about your complaint number or your contact number is still awaited from you. Please contact us on [email protected] with the necessary details for any further assistance.
Regards,
Sansui Customer Support Team
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Plot No. 248 (1st & 2nd Floor), Udyog Vihar, Phase – IV, Gurgaon, Haryana, India - 122015
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We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.
In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.
Regards,
Sansui Customer Support Team
Your team is totally useless and given different types of excuse to me. I am last intimating for 48 hours from 21.09.2017 at 9:00 AM. If I am not getting any positive approach i put up the file. I already discuss with consumer court officer (Mr. D. Gupta) and we will final advocate after two days. Now on wards, I am not waiting for more than 5 days for replacement of 40” FULL HD TV otherwise give me my money and take your product back.