Sansui India — Change of TV panel during warranty period

Address:

Flat No.706, 1-B Sundaram, Raheja Estate, Malad East

Kindly refer my complaint ID MHSL[protected] vide which I have complaint for non working of my TV. Service Engineer has visited my place to address the issue and he has advised to change the panel as it was irreparable. After a week When the panel has arrived the engineer again called me and advised that service chgs and transportation charges to the tune of Rs.1800/- has to be paid by me then only panel will be changed. At the time of purchase of TV from M/s Vijay Sales, Malad West, Mumbai and also during service Engineer's visit I was never told about these charges. When my TV was under warranty then why Shall I pay charges? It should have been advised during purchase of TV itself. Hence Kindly refund Rs.1700/- paid my me to the Engineer for getting replacement of panel of my TV immediately. Else I will approach consumer forum for refund of this amount alongwith compensation of mental harrassment also.