To whom it may concern,
I am writing to express my dissatisfaction with the service I received from Vijay Sales and Sansui regarding the purchase and installation of a Sansui Smart LED JSW43ASUHD TV.
I bought the TV from Vijay Sales, Tirupati Nagar, Virar West showroom on 26-August-2023, as per the invoice number VRR-D-SIRF2696. The TV was delivered to me on the next day, but the delivery boy asked me for some extra money as a tip.
I was also assured by the sales person that a Sansui representative would contact me for an appointment and install the TV within two days, by 28-August-2023. However, I only received a call from an executive on 28-August-2023, who said he would come by 8 PM that night. I requested him to come the next day, 29-August-2023, between 10 AM and 6 PM, but I did not receive any confirmation or follow-up call from him or anyone else. The installation is still pending as of today.
I am very disappointed with the false promises and lack of communication from both Vijay Sales and Sansui. I feel that they do not care about their customers once they have made the sale and received the payment. This is very poor customer service from such reputed brands.
I request you to kindly look into this matter and arrange for the installation of my TV as soon as possible. I also expect an apology and compensation for the inconvenience and frustration caused by this delay.
Please contact me at your earliest convenience to resolve this issue.
Sincerely,
Kanhaiya Was this information helpful? | 
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