[Resolved] Sansui India — Manufacturing defect /customer service is pathetic. Pqr no: hyd[protected] | |||
I have ordered a Sansui LED 4K TV from Tirupathi Electronics on 10th OCT'16 its was delivered on 12th OCT'16, Rite from the day one their was a technical error raising, the menu bar is blinking automatically with any manual operation. The was communicated to the technician who came for assembling, he tried his best and could not fix the problem and the same was reffered to Mr. Kalyan Das, Mr. Kalyan Das could not resolve the problem and same was referred to Mr. Deneef and the same problem raised, Mr Deneef referred to Head Office and gave the contact of Mr. Rajesh in Head Office, Mr. Rajesh verified with Mr. Deneef and said that the TV will be replace in 7 working days (one week), not almost one month passed but no response from non of the above. Kalyan Das says its not my look our contact Deneef, Mr. Deneef does not respond to my calls nor he calls back, Mr. Rajesh Kumar number is not in use not. This is really a pathetic service and respond from the persons above, I never came across such service till now. I Think i have done a mistake choosking SANSUI. Please do the needful at the earliest. Regards... Was this information helpful? | |||
Aug 8, 2021 Complaint marked as Resolved Sansui India customer support has been notified about the posted complaint. | |||
5 Comments | |||
Comments
Dear Khan Aadil Z,
Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.
Regards,
Sansui Online Team
Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.
Regards,
Sansui Online Team
Dear Khan Aadil Z,
Our team has shared a quotation for the work to be carried out on chargeable basis. We are eagerly awaiting your confirmation/approval on the quotation. Please reply for the same.For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.
Regards,
Sansui Online Team
Our team has shared a quotation for the work to be carried out on chargeable basis. We are eagerly awaiting your confirmation/approval on the quotation. Please reply for the same.For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.
Regards,
Sansui Online Team
34%
Complaints
1102
Pending
0
Resolved
380
+91 12 4421 5400
Plot No. 248 (1st & 2nd Floor), Udyog Vihar, Phase – IV, Gurgaon, Haryana, India - 122015
View all Sansui India contact information
We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.
In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.
Regards,
Sansui Online Team