[Resolved] Sansui India — not getting response from service engineer | |||
Dear team, I bought 40 inch sansui led dkw40fh18x on 31/10/2017 for 29, 000 rupees. When i was watching tv on 02/10/2017 the display suddenly went off. When i tried to start tv again it shown nothing on screen & no audio or video appeared, just a black screen showing. When i turn on the tv or simply have it plugged in, it smells like burning plastic We have launched a complaint no tha[protected] date 02/10/2017. To attend the said complaint mr pandey has reported at my home on around 04/10/2017 and after attend the issue told to us that power supply have change. Tv is still under warranty therefore, the power supply will be changed within 2/3 days free of cost. Still today customer service they are only making promise and not close the issue. Please look into the matter and do the needful urgently. Regards, Vaidehi vishal surve Was this information helpful? | |||
Aug 5, 2021 Complaint marked as Resolved Sansui India customer support has been notified about the posted complaint. | |||
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+91 12 4421 5400
Plot No. 248 (1st & 2nd Floor), Udyog Vihar, Phase – IV, Gurgaon, Haryana, India - 122015
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We are sorry for the experience you had. Please write to us about your problem along with your complaint ID or contact number at [protected]@vgmail.in and we will put all our efforts in trying to help you out.
In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.
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Sansui Customer Support Team