[Resolved]  Sansui India — Not Repair handset for last 4 month.

Address:

New Delhi, Delhi

Dear Sir, Not repait my handset for last 4 months I purchased new Sansui Mobile model SA43G on dated 02/05/14, But on the first day it has problems, It hang on call, restart himself, audio sound went off himself on watching videos, etc. so that I went on your service center on 04/05/14 at Gurukul Technology wazirabad Road Khajuri Khas. They update their OS and give back me it, said it will now work fine and if not we change its motherboard. But the problems remain same and some extra problem also increase in it as unsupported SD card, screen not rooted etc. On dated 10/05/14 my phone touch pad also broken but it is work, I went to submit my phone to again this service center on dated 16/05/14 they submit it, but they don’t repair it, they said we first repair touch pad after this send to company for change the motherboard. After a long time summation they don’t repair it and send company not providing part so please wait for it, my dealer take it back without repair because I needed it after sometime I arrange another phone for some time and went to submit it again to this service center on 21/62014. First they refuse to submit it, after this they said the seal mark that on it, it is G and sansui set use S for it, when I show him another phone seal and talk to sansui customer care they ready to submit it and said wait for 3 and more month because we have pending phone for more than 3 month. They charge me 1449 INC for repair touch pad. I don’t understand why they charge so high for only touch pad the phone value is only 4000 INC and only touch pad is 1449. The other part as change of motherboard is under warranty because I purchased it on 02/05/14. So Please concern this issue seriously and repair it soon as possible (full repair). Pl coordinate with service center and take appropriate step to solved my problem. Model : SA43G service center bill no. 1035 Jobsheet No. DEL[protected] Complaint No.[protected] contact no. [protected]