Sansui India — replacement of 42 inch led tv panel

Address:

Valsad, Gujarat, 396195

I own a LED tv of 42 inch.I have registered my complaint as on 6th february 2018 for replacement of tv panel. I had been told by an engineer that the panel will arive in around 20-25 days, but till date my complaint has not been resolved. I called customer care several times, but they were also unable to provide that when my complaint will be resolved.
I want you to solve my complaint as early as possible, as watching tv for me can't be possible these days due to defective panel of my led tv and also IPL is going on, my favourite and I want to see that.
My complaint reference number is SUR [protected]