Sansui India — sansui 50 inch led not working

Address:110053
Website:Fb, tweeter, online

Online complaint
I have purchase sansui 50inch led
Its not working, engineer visited but led still not working i called cutomer care and engineer also but nobody help,
Pathetic service,
I dont now how many reminder required to sansui company???
Seriously pathetic service
Complaint number : [protected]

Regards
Shadab ali
[protected]
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Sansui India customer support has been notified about the posted complaint.
Aug 06, 2017
Updated by Shadaba59603707
I have received many call about sansui complaint they told me give me debit card number for led refund
How is it possible, i dont want any refund,
I want my led working only
Seriously pathetic service...

Regards
Shadab ali
[protected]
Complaint comments 

Comments

I use your sansui LED TV BUT nAUDIO features are not show in my tv
My tv is LEDTVSNS32HB23CAF SO PELASE GIVE ME A SOLUtion
Dear Shadaba59603707,
Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.

Regards,
Sansui Customer Support Team
Dear Maulik Pragda,
We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Sansui Customer Support Team
Dear Maulik Pragda,

We are still awaiting information about your complaint number. You can contact us on [protected]@vgmail.in. Please let us know if we can be of any further assistance.

Regards,
Sansui Customer Support Team
Dear Shadaba59603707,

We hope your concern is resolved. Please write to us at [protected]@vgmail.in in case you need any assistance.

Regards,
Sansui Customer Support Team
So far buying a Sansui has been the sorriest experience ever. Not only has the TV been repaired twice over during the warranty, the service centre asks customers to deliver the LED to their service centres. There is no such thing as "service". Now my LED TV is with the Service Centre since 20 days. There is no response. You cannot get through any of the numbers mentioned online (toll free / headoffice / etc.) The company is not traceable on non responsive. Unarguably the worst customer service. Actually NO CUSTOMER SERVICE OR SERVICE for that matter. Beware of SANSUI would be my message to anyone who intends to buy anything from this brand.

THE DETAILS ARE AS FOLLOWS:
Marol service centre:
[protected]--Tiwari
[protected]--Rajesh.
Job No: MUM[protected] dt. 04.01.18
Model LED 40
Sr. no: SMC40HB21C

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