Sansui India — sansui ac recurring leakage and not fixed properly on warranty period

Address:

560093

Hi

I have purchased sansui ac 13 april 2017. Within couple of months it showed error e6 and the technician visited and refilled the gas. The gas leakage happened again and they again filled the gas without finding the root cause. Within 2 days again the leakage happeend and not they are asking for 4000 rs saying that there are issues with some points done during installation. Other technician said fault with ac and others installation problem.

If the ac was fault or the installation not done properly, then they should have done the rectification properly during the warranty period when i gave my first complaint. Fault of them not to identify the root cause or lack of awaremeness of the technician caused the issue to drag after warrantty period.

I had done multiple calls to multiple regional manager (Ramesh/vargheese/customer support) and have never seen any unprofessional people supporting a brand like sansui. Varghesse was helpful to push others but then others never bothered to pick my calls/nor respond to my messages.

I am stuck up now where its a fault of them and asking to pay money for their fault. Only option for me is to go to consumer court and stop buying sansui products and make sure others are aware about sansui and its team and cusotmer suppourt. I have all communications as proof and can be given as required