[Resolved]  Sansui India — Sansui CTV problem not solved

Address:

Jaunpur, Uttar Pradesh

Dear Sir / madam, I brought a Sansui TV product SPZ21UM-UZK" CTV SANSUI (SR. no.[protected] on 16 August 2013 from R.K.G Electronics, Jc crossing, Jaunpur -222002, Uttar pradesh with One year guarantee (Replacement mention in bill) & Two years Warranty (Repair). No Serial Number is mentioned in my Bill. But service Engineer who visited at Dealer shop on 13 Jan 2014 vide Complain No VAR [protected] dated 13 JAN 14, according to him, there is a IC has been faulty and its need to be change. But the till date the problem not solved. After have some word with engineer (03.Feb.2014) they said that TV sending to Sansui service center at Varanasi, Uttar pradesh. I am tired now to call dealer & Sansui engineer & we want replacement of TV not repaired, if problem raised again in future what will do to have faulty product. We are waiting from last 30 days but we are did'nt get proper answer from Sansui & Dealer. Now we are frauted to followup for TV to Dealer. So i request you please replace TV & give me new as per Gaurantee period mention in the bill, otherwise refund my amount immediately . Thank you, Ravi Yadav.