[Resolved] Sansui India — under warranty sansui led 's complaint not solved since a month

sharmaramniwask

from Kolhapur, Maharashtra

Address:

396230

Dear mam/sir,
We have purchased a 40" led tv which speakers are not working since 10/09/2017 then we have launched a complaint vide no sur[protected] dt 16/09/2017.

To attend the said complaint mr dharmesh has reported at my home on around 20/09/2017 and after attend the issue told to us that speakers have change because these are not working.

Because tv is still under warranty therefore, the speakers will be changed within 2/3 days free of cost.

Still today, we are chasing with your vapi service centre named royal service nirmal but they are only making promise and not close the issue.

Please look into the matter and do the needful urgently.

Regards,
Ramniwas sharma

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Aug 5, 2021

Complaint marked as Resolved

Sansui India customer support has been notified about the posted complaint.

Oct 11, 2017

Updated by sharmaramniwask Dear Mam/Sir,
We have purchased a 40" LED TV which speakers are not working since 10/09/2017 then we have launched a complaint vide no SUR[protected] dt 16/09/2017.

To attend the said complaint mr Dharmesh has reported at my home on around 20/09/2017 and after attend the issue told to us that speakers have TO change because these are not working.

Because TV is still under warranty therefore, the speakers will be changed within 2/3 days free of cost.

Still today, we are chasing with your vapi service centre named Royal Service Nirmal but they are only making promise and not close the issue.

Please look into the matter and do the needful urgently.

regards,
Ramniwas Sharma

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Comments

Videocon Industries Customer Care

from Delhi, Delhi

Dear Ramniwas Sharma,
Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.

Regards,
Sansui Customer Support Team

Videocon Industries Customer Care

from Delhi, Delhi

Dear Ramniwas Sharma,

We hope your concern is resolved. Please write to us at [protected]@vgmail.in in case you need any assistance.

Regards,
Sansui Customer Support Team