Sansui — led tv/serious complaint against sansui unprofessional service provider.

Address:

Jodhpur, Rajasthan, 342003

This is regarding my serious concern regarding the Malfunctioning of my 102 cm Sansui LED TV, Purchase on 28 Oct 2016, its Screen completely goes off on 18/08/2017. The concern was reported to SANSUI service center Dealer (SPARK digi world ) – Model no. CONTVSKW40FH18XAF (102 cm)) whose Complaint no. is JOD[protected]. On 19/08/2017 a mechanic came and examine the TV and said that there is some problem in the card and the card will come in 6 to 7 dyas. After 7 days (25/08/2017) he came again and said that the other card also has some problem and then he takes away both the cards and said that the card will come in 3 to 4 days. Then he came on 28/08/2017 and said that your TV panel is damaged. Then TekCare India PVT. LTD.(5/6/6, Jodhpur Woolen Mill, Heavy Industrial Area Jodhpur) provided a replacement LED TV (Model no.-3923 Web Model no.-LEDTVSNE40HB23CAF (98cm)) on 14/09/2017. They have promised to provide the same model as soon as possible but they did not keep their promise till date. Now my TV is lying with them almost a month still no positive reply has been received .
I am continiously following up for my TV. It is totally my mental harassment, that I have gone through with their incapable service team .The dealer had not taken any interest and always ignored the matter whenever i contact him. He always said that you contact to the company.
I want to know that
1. Why false commitment is being given in regards to repair of my TV set.
2.When I have paid money for 102cm Led Smart TV then why I have been provided with an undervalued LED TV of 98cm normal TV.

I have also registered my complain in consumer forum on 3/10/2017 but no progress till date.