[Resolved]  Sansui — Power is not switching on

Address:

Chennai, Tamil Nadu

Hi Myself Sathishkumar, I bought LCD television on 01/08/12 in Vasanth & co. Chennai, suddenly one day I had problem with my television i.e., is not switching on (Power not switching on), So I raised complaint to customer care on July month of this year 2013, after receiving the complaint they send an service engineer, he look into it and said I couldn't solve the problem so you please ring up to service center again, so I ring up to customer care because I don't have service number at that time after receiving the call they said we will sending another service engineer person to solve the problem unfortunately he too couldn't solve the problem and he said that we need to change the mother board, and it as to be get it from Chennai so we have waited for three weeks but no reply and response and again I ring up to customer care stated the situation currently and they gave me an service center number, once I received number I ring up to service center manager, located in Tiruvallur and he responded as it will be solved in two to three days but they took more than one month but they didn't solved the problem and one day I ring up to the service manager and he said your television mother board is not available so we need to replace the television and you need to pay extra, So I agree with it and ask them to proceed further, after my confirmation I have waited for one month and I didn't get any response from they so again I ring up to him and asked for the status and he gave me another person number stated that ring up to him and he will give the status of your television. I ring up to him he says it will took three week to replace the television meantime one service engineer came to my home and took the television and I asked him why you want to take the television first you replace and then took this one but he said no sir once we give this they will be replacing so I agreed with is words and ask him to took the television but still I didn't get the replacement television and it almost passed four months. So please do the needful as soon as possible. FYI: I don't have the complaint number while registering this complaint so you need i will provide. I hope through this complaint I will be getting an solution as earlier as possible and television warranty is expired but the complaint registered before warranty. Regards Sathish